IT User Support, Client Administrator

Great Place to Work® Institut Deutschland

. First point of contact for approximately 100 employees with questions about software and hardware .

Posted 10/22/2026full-timeKöln • GermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 1st-level support, user administration, and troubleshooting for hardware and software issues, with a strong focus on Microsoft Cloud and VoIP systems. Possesses excellent communication skills in both German and English, ensuring effective handling of IT inquiries and documentation.

Highest-signal resume keywords

1St-Level SupportUser AdministrationMicrosoft Cloud KnowledgeVoIP TelephonyAzure Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and Configuration of PCsTroubleshooting Devices and NetworksPatch Management ImplementationLicense ManagementDocumentation of Inquiries

Soft Skills

Strong Service OrientationIndependent Working StyleStructured ApproachExcellent Communication SkillsTeam Spirit

Tools & Technologies

Microsoft OfficePDF ToolsVoIP ClientsOneDriveSharePoint

Certifications & Qualifications

Azure CertificationITIL Certification

Industry Keywords

IT SupportCloud-Based SystemsIT SecurityMalware KnowledgeIT Processes

Tech Stack

Tools & technologies

AzureCloudVoIP

About the role

Key responsibilities & impact

First point of contact for approximately 100 employees with questions about software and hardware
Installation and configuration of PCs, notebooks, smartphones, and peripheral devices
Support for Microsoft Office, PDF tools, and VoIP clients
Analysis and diagnosis of issues involving devices, networks, OneDrive, and SharePoint
Independent troubleshooting or escalation to the external 2nd-level support team
Maintenance and support of systems
User administration
Implementation of client-based patch management
Integration of clients into the network
License management in collaboration with other responsible team members
Handling IT inquiries by phone, email, and ticketing system
Documentation of inquiries and reporting to relevant stakeholders
Performing duties as needed from the Cologne office or remotely

Requirements

What you’ll need

Several years of experience in 1st-level and workplace support
Strong technical aptitude and confident use of operating systems and standard applications
Knowledge of cloud-based systems, particularly Microsoft Cloud and VoIP telephony
Knowledge of IT processes
Up-to-date knowledge of malware and IT security
Completed training as an IT Specialist for System Integration or Information Technology Assistant preferred, but not required
Strong service and user orientation
Independent working style
Structured approach
Excellent communication skills
Team spirit and patience
Confident communication, generally in German and in English when required
Azure certification, ITIL certification, and/or certifications in the Microsoft Cloud area are highly desirable

Benefits

Comp & perks

Mobile working options
Flexible working hours through trust-based working time
Discounted membership at Urban Sports Club
Mental health support through a partnership with Bloom
Christmas party
Summer party
Team events
Open, trusting, and personal working atmosphere
Strong team spirit