Great Place to Work® Institut Deutschland

Client Services Representative

• First point of contact for approximately 100 employees with questions about software and hardware
• Installation and configuration of PCs, notebooks, smartphones, and peripheral devices
• Support for Microsoft Office, PDF tools, and VoIP clients
• Analysis and diagnosis of issues involving devices, networks, OneDrive, and SharePoint
• Independent troubleshooting or escalation to the external 2nd-level support team
• Maintenance and support of systems
• User administration
• Implementation of client-based patch management
• Integration of clients into the network
• License management in collaboration with other responsible team members
• Handling IT inquiries by phone, email, and ticketing system
• Documentation of inquiries and reporting to relevant stakeholders
• Performing duties as needed from the Cologne office or remotely

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IT User Support, Client Administrator