IT Support Specialist

Great Plains Manufacturing, Inc.

. Provide helpdesk and technical support by phone, remote access, or site visits .

Posted 10/3/2026full-timeSalina • Kansas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and helpdesk services, including setup and maintenance of computers, network equipment, and software. Strong communication and organizational skills are essential for effective user orientation and collaboration with vendors.

Highest-signal resume keywords

Technical SupportWindows Server ExperienceHelpdesk ServicesUser OrientationNetwork Equipment Setup

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportWindows ServerSoftware InstallationNetwork Equipment SetupHardware TroubleshootingRemote Access SupportEndpoint Equipment SupportVideo Conferencing SetupConnectivity EvaluationIT Issue Resolution

Soft Skills

Written CommunicationVerbal CommunicationTime ManagementOrganizational Skills

Tools & Technologies

ComputersPrintersScannersTelecommunications EquipmentWireless Equipment

Industry Keywords

HelpdeskTechnical SupportIT OperationsUser GuidanceMaintenance Records

About the role

Key responsibilities & impact

Provide helpdesk and technical support by phone, remote access, or site visits
Set up and support computers, printers, scanners, phones, and other endpoint equipment
Set up and support network equipment, wireless, video conferencing, and telecommunications equipment
Respond to hardware, software, networking, and other IT issues
Evaluate connectivity issues, equipment, software, and hardware
Install and configure software and functions according to specifications
Provide user orientation and guidance for new software and computer equipment
Maintain records and logs of repairs, fixes, and maintenance schedules
Monitor IT department tasks and recommend quality improvement initiatives to the IT Operations Manager
Consult with vendors and clients to integrate and update company technology
Perform other assigned duties
Provide on-site IT support in Salina, Kansas; occasional evening or weekend work may be required for special projects

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Information Management or related discipline preferred
Minimum two years’ related experience and/or training, or equivalent combination of education and experience
Strong written and verbal communication skills
Excellent time management and organizational skills
Experience in Windows Server/virtual environment
Candidates must be authorized to work in the United States without current or future employer sponsorship
Must not require visa sponsorship, including H-1B or sponsorship after OPT

Benefits

Comp & perks

Professional growth opportunities
Day travel to other facilities within Kansas
Monday–Friday schedule, 8:00 a.m.–5:00 p.m. typically