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Customer Success Manager

• Design and execute scaled customer success initiatives that drive onboarding efficiency, adoption and growth
• Balance 1:many customer programs with strategic customer engagements
• Build webinars, office hours, and other scalable 1:many programs
• Manage a large portfolio of scaled and mid-market customers through the full customer lifecycle, including onboarding, check-ins and supporting expansion opportunities
• Identify product improvements that serve customers’ needs and meet industry trends
• Collaborate with management, product, marketing and sales on scaled enablement, including emails and in-app engagement
• Foster long-lasting customer partnerships and build infrastructure for a scaled customer engagement program

Customer Success Manager – Scaled