Assistant IT Manager

GREATHEARTS ARIZONA

. Assist the IT Manager and Director of Technology with daily district technology operations .

Posted 11/5/2026full-timeIrving • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology operations within K-12 educational environments, ensuring system availability and support while leading IT teams. Proficient in strategic planning, troubleshooting, and maintaining compliance with cybersecurity principles and educational technology practices.

Highest-signal resume keywords

K-12 Technology ExperienceLeadership And Team ManagementMicrosoft 365 AdministrationGoogle Admin Console ManagementNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows SupportChromeOS SupportDevice DeploymentTroubleshooting Complex IssuesInventory TrackingEndpoint Security ToolsDNS ManagementDHCP ManagementVLAN ConfigurationCybersecurity Principles

Soft Skills

Organizational SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationCustomer Satisfaction Focus

Tools & Technologies

Microsoft IntuneJamf SchoolJamf ProManageEngine ServiceDesk PlusIT Service Management Systems

Certifications & Qualifications

Valid Texas Driver's LicenseUS Work Authorization

Industry Keywords

Educational TechnologyTechnology Support OperationsK-12 School DistrictCharter School NetworkTechnology Planning

Tech Stack

Tools & technologies

Cyber SecurityDNSITSMJamfSwitching

About the role

Key responsibilities & impact

Assist the IT Manager and Director of Technology with daily district technology operations
Manage and mentor IT Technicians supporting campuses in Dallas
Assign workloads, set priorities, and coordinate regional coverage
Participate in strategic technology planning aligned with district initiatives and instructional goals
Oversee technology support operations across multiple North Texas campuses
Ensure technology systems, devices, and services remain operational and available
Troubleshoot and resolve complex technical issues escalated by IT Technicians
Monitor and improve help desk processes, response times, and customer satisfaction
Coordinate support for special events, state testing, after-hours maintenance, and campus initiatives
Coordinate device deployments, refresh cycles, repairs, and inventory tracking
Validate device readiness and connectivity during testing windows
Maintain operational procedures and technology support standards
Enforce device usage guidelines, filtering, and endpoint security tools
Assist with audits, asset tracking, and documentation
Lead or support new campus openings, infrastructure upgrades, device rollouts, refresh initiatives, and software or platform transitions
Serve as primary backup to the IT Manager and assume leadership responsibilities in their absence
Travel locally between campuses as required
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Educational Technology, or a related field; equivalent experience may be considered
1–3+ years of supervisory or team lead experience
Experience in a K-12 school district, charter school network, or educational institution
Experience supporting enterprise technology environments including Windows, ChromeOS, Microsoft 365, and Google Workspace
Experience preferred in managing or supporting technology operations across multiple locations
Strong leadership, organizational, and interpersonal skills
Knowledge of K-12 technology environments and instructional technology practices
Experience with Google Admin Console and Microsoft 365 administration
Understanding of switching, routing, wireless networking, DNS, DHCP, and VLANs
Knowledge of Microsoft Intune, Jamf School, Jamf Pro, or Google Admin
Familiarity with ManageEngine ServiceDesk Plus or similar IT service management systems
Understanding of cybersecurity principles and school regulatory requirements
Excellent verbal and written communication skills
Ability to establish and maintain effective working relationships with students, parents, faculty, staff, administrators, and vendors
Valid Texas driver's license and ability to travel between campuses as required
US Work Authorization is required
Successful completion of a criminal history background check and fingerprint clearance required

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance with minimal employee contribution
Access to the Texas Teacher Retirement System
Supportive, mission-driven culture
Opportunities for personal and professional growth
Full-time, benefits-eligible position