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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on member support, process optimization, and effective communication. Proficient in using digital tools for project tracking and customer interaction while maintaining a detail-oriented and organized approach.
Highest-signal resume keywords
Customer Service ExperienceExcellent Written CommunicationAnalytical CuriosityDigital Tools ProficiencyProcess Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer CareAccount ManagementTransaction SupportKPI DefinitionBug IdentificationFeature Testing
Soft Skills
Customer-Service MindsetOrganizational SkillsStress ManagementDetail-OrientedCalm Under Pressure
Tools & Technologies
IntercomNotionSlackAircall
Certifications & Qualifications
BTSUniversity Technical DiplomaBusiness School Qualification
Industry Keywords
Environmental TransitionMember ExperienceCustomer RelationsProduct LiaisonAutomation in Customer Service
About the role
Key responsibilities & impact- Respond to members via chat, email, and phone
- Support members with their accounts, transactions, and questions
- Investigate, assess, and resolve unusual or unprecedented situations
- Collect, structure, and relay members’ needs, frustrations, and suggestions to the Product, Tech, and Marketing teams
- Optimize processes and keep documentation up to date
- Identify bugs, report them, and track their resolution
- Participate in testing new features before they go into production
- Identify opportunities to improve the member experience
- Define KPIs and implement concrete actions
- Set up tools and routines for project tracking and ensure successful outcomes
- Act as a liaison between members and the Product, Tech, Compliance, Marketing, and Impact teams
Requirements
What you’ll need- Education: BTS, university technical diploma, business school, IAE, or any qualification related to customer relations
- Previous experience in customer care or customer service is a strong plus
- Strong customer-service mindset
- Rigorous, organized, and detail-oriented
- Excellent written communication skills and impeccable spelling and grammar
- Analytical curiosity
- Ability to manage stress and remain calm under pressure
- Professional working proficiency in English
- Interest in the environmental transition
- Comfortable using digital tools: Intercom, Notion, Slack, and Aircall
- Interest in applying AI and automation to customer service
Benefits
Comp & perks- Work remotely from your country of residence
- Remote work from home and anywhere in Europe
- A role with genuine impact
- Meaningful responsibilities
- Learn alongside a team that actively shares its knowledge
- Opportunities for career growth and increased responsibility
- BSPCE employee stock options
- Alan health insurance
- A team day every six months