Green-Got

Content Manager

• Find the ideal angle to highlight transition projects and companies financed and invested in by Green-Got
• Make financial ecology evident and desirable
• Design and drive organic content intended to go viral without an advertising budget
• Create and write Instagram and LinkedIn carousels from start to finish
• Monitor emerging trends and adapt them to Green-Got’s message
• Co-lead the production of long-form and short-form video content for YouTube, Reels, and TikTok
• Develop video concepts, write scripts, and control pacing
• Create Green-Got’s YouTube editorial format
• Manage comment sections and provide well-sourced, humorous, or crisis-management responses
• Plan overall content distribution
• Write newsletters, blog articles, and in-app notification UX copy
• Investigate, visit, and report on financed projects and companies
• Work with the communications team, founder/CMO, Head of Communications, motion designer/graphic designer, and freelance contributors

Storyteller – Journalist & Content Manager

Customer Support

• Respond to members via chat (90%), email (8%), and phone (2%)
• Support members with their accounts, transactions, and questions following investigation
• Identify, assess, and resolve novel cases
• Collect, structure, and communicate member needs, frustrations, and suggestions to the Product, Tech, and Marketing teams
• Optimize existing processes and workflows
• Keep the FAQ and process documentation up to date
• Identify bugs, report them to the relevant teams, and track their resolution
• Participate in testing new features before they go live
• Identify opportunities to improve the member experience
• Define metrics and implement concrete actions
• Set up project tracking tools and routines and ensure successful outcomes
• Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

Storyteller – Journalist & Content Manager

Customer Care Analyst – Operations