Customer Care Analyst – Operations

Green-Got

. Respond to members via chat, email, and phone with clarity, empathy, and within required response times .

Posted 11/7/2026full-timeRemote • FranceMid-LevelSenior💰 €28,000 - €32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, problem-solving, and process optimization. Proficient in managing member interactions and collaborating with cross-functional teams to enhance the customer experience.

Highest-signal resume keywords

Customer Service OrientationExcellent Written Communication SkillsAnalytical CuriosityProcess OptimizationProfessional Working Proficiency in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyRigorous OrganizationStress Management

Tools & Technologies

Digital ToolsAI and Automation

Certifications & Qualifications

BTSIUTBusiness SchoolIAE

Industry Keywords

Customer RelationsMember ExperienceKPI DefinitionDocumentation ManagementBug Tracking

About the role

Key responsibilities & impact

Respond to members via chat, email, and phone with clarity, empathy, and within required response times
Support members with their accounts, transactions, and questions following investigation
Identify, assess, and resolve novel or complex cases
Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams
Optimize existing processes and workflows
Keep documentation, FAQs, and processes up to date
Identify bugs, report them to the relevant teams, and track their resolution
Participate in testing new features before they go live
Identify opportunities to improve the member experience
Define KPIs and propose and implement concrete actions
Set up tools and routines to track projects and ensure successful outcomes
Act as a liaison between members and the Product, Tech, Compliance, Marketing, and Impact teams

Requirements

What you’ll need

Education: BTS, IUT, business school, IAE, or another qualification related to customer relations
Initial experience in customer care or customer service is a strong plus
Strong customer-service orientation
Rigorous and well organized
Excellent written communication skills and impeccable spelling
Analytical curiosity
Ability to manage stress and remain calm under pressure
Professional working proficiency in English: able to read, respond, and communicate in English
Commitment to environmental transition and Green-Got’s mission
Interest in digital tools
Interest in AI and automation applied to customer service
Available for a permanent, 39-hour-per-week position

Benefits

Comp & perks

Remote work available from home and anywhere in Europe
Flexible remote-working arrangements
BSPCE (French employee stock options)
Alan health insurance
A team day every six months
Learn alongside a team that supports knowledge sharing
Opportunities for career growth and increased responsibility
A role with genuine impact and meaningful responsibilities