Customer Care Analyst – Operations

Green-Got

. Respond to members via chat (90%), email (8%), and phone (2%) .

Posted 9/21/2026internshipRemote • FranceEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member-focused service skills, effective communication, and analytical abilities to enhance the member experience. Proficient in utilizing digital tools for customer support and process optimization.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written CommunicationAnalytical CuriosityDigital Tool ProficiencyProcess Optimization

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer CareProcess DocumentationProject TrackingBug IdentificationFeature Testing

Soft Skills

Service MindsetOrganizational SkillsStress ManagementCuriosityCollaboration

Tools & Technologies

IntercomNotionSlackAircall

Certifications & Qualifications

BTSUniversity-Level Technical DiplomaBusiness SchoolIAE

Industry Keywords

Member ExperienceEnvironmental TransitionCustomer RelationsAutomation in Customer Service

About the role

Key responsibilities & impact

Respond to members via chat (90%), email (8%), and phone (2%)
Support members with their accounts, transactions, and questions following investigation
Identify, assess, and resolve novel cases
Collect, structure, and communicate member needs, frustrations, and suggestions to the Product, Tech, and Marketing teams
Optimize existing processes and workflows
Keep the FAQ and process documentation up to date
Identify bugs, report them to the relevant teams, and track their resolution
Participate in testing new features before they go live
Identify opportunities to improve the member experience
Define metrics and implement concrete actions
Set up project tracking tools and routines and ensure successful outcomes
Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

Requirements

What you’ll need

Strong service mindset and member-focused approach
Rigorous and well organized
Excellent written communication skills and impeccable spelling and grammar
Analytical curiosity and ability to identify patterns
Ability to manage stress and remain calm under pressure
Availability and motivation to work on Saturdays and Sundays
Working proficiency in English: reading, responding, and communicating
Interest in the environmental transition and Green-Got’s mission
Enjoyment of working with digital tools such as Intercom, Notion, Slack, and Aircall
Curiosity about AI and automation applied to customer service
BTS, university-level technical diploma, business school, IAE, or any education related to customer relations
Initial experience in customer care or customer service is a strong plus

Benefits

Comp & perks

A role with real impact
Genuine responsibilities
Learning alongside a team that is committed to sharing its knowledge
Opportunities for growth and the possibility of taking on key responsibilities
Flexibility: remote work available from home and anywhere in Europe
An ambitious, demanding, and determined team
Regular events: GG Team Day, CC Team Building, and Green-Camp
35-hour workweek contract