Customer Care Analyst – Operations

Green-Got

. Respond to members via chat, email, and phone with clarity, empathy, and within agreed response times .

Posted 11/7/2026internshipRemote • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and analytical curiosity while effectively managing member inquiries and optimizing processes. Proficient in using digital tools to enhance customer interactions and improve overall member experience.

Highest-signal resume keywords

Customer Service OrientationStrong Writing SkillsAnalytical CuriosityDigital Tools ProficiencyProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyRigorous OrganizationStress Management

Tools & Technologies

IntercomNotionSlackAircall

Industry Keywords

Customer RelationsMember ExperiencePerformance IndicatorsEnvironmental SensitivityAI and Automation in Customer Service

About the role

Key responsibilities & impact

Respond to members via chat, email, and phone with clarity, empathy, and within agreed response times
Support members with their accounts, transactions, and questions following investigation
Identify, assess, and resolve unprecedented cases
Collect, structure, and share members’ needs, frustrations, and suggestions with the Product, Tech, and Marketing teams
Optimize processes and keep documentation up to date
Identify bugs, report them to the relevant teams, and track their resolution
Participate in testing new features before they go live
Identify opportunities to improve the member experience
Define performance indicators and implement concrete actions
Set up the tools and routines needed to monitor projects and ensure successful outcomes
Collaborate with the Product, Tech, Compliance, Marketing, and Impact teams

Requirements

What you’ll need

Education: BTS, university technical degree, business school, IAE, or any program related to customer relations
Initial experience in customer care or customer service is a strong plus
Strong customer-service orientation
Rigorous and well organized
Strong writing skills and impeccable spelling and grammar
Analytical curiosity
Ability to manage stress
Working proficiency in English
Sensitivity to the environmental transition
Comfortable using digital tools: Intercom, Notion, Slack, Aircall
Interest in AI and automation applied to customer service
35-hour workweek

Benefits

Comp & perks

A role with a genuine impact
Meaningful responsibilities
Learning alongside a team that is committed to sharing its expertise
Opportunities for growth and increased responsibility
Flexibility: remote work from home and anywhere in Europe
Regular events: GG Team Day, CC Team Building, and Green Camp
Remote work possible from home and anywhere in France
An ambitious, demanding, and determined team