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Strategic Solutions Manager
Green Mountain. Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-facing account management within transportation and logistics, with a strong focus on analytical project leadership, financial forecasting, and process automation. Proven ability to build executive-level relationships and deliver actionable insights through advanced data analysis and visualization.
Highest-signal resume keywords
Customer-Facing Account ManagementAdvanced Microsoft ExcelSQL Data AnalysisPower BITransportation Optimization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical Project LeadershipFinancial ForecastingProcess AutomationData VisualizationCarrier PricingParcel AnalyticsBusiness DevelopmentProject ManagementKPI DevelopmentModel Testing
Soft Skills
CoachingMentoringEffective CommunicationOwnershipCustomer Focus
Tools & Technologies
Power BITableauMicrosoft ExcelSQL
Industry Keywords
TransportationLogisticsSupply ChainParcel Network AnalysisExecutive-Level Relationships
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery
- Lead parcel network analysis and modeling for network evaluations, carrier contract decisions, and optimization strategies
- Identify cost and service improvement opportunities and track projected and realized savings with customers
- Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights
- Present findings and recommendations to analysts, operations managers, senior executives, and C-suite executives
- Lead recurring and ad hoc customer meetings, establishing priorities, action items, and accountability
- Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing feedback, and supporting development plans
- Build scalable financial tools and models for business reviews, planning, and forecasting
- Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight
- Support business development and pre-sales activities by shaping solutions, business cases, and proposals
- Liaise between carriers and customers to resolve billing and contract-related issues
- Ensure reports, models, and deliverables are tested and quality-checked before reaching customers
Requirements
What you’ll need- 5+ years of customer-facing account management experience in transportation, parcel, logistics, or supply chain, including experience leading analytical projects
- Demonstrated success managing executive-level customer relationships and clearly communicating complex findings
- Strong analytical skills, including advanced Microsoft Excel and SQL, with the ability to extract insights from large data sets
- Experience leading, coaching, mentoring, and developing team members
- Bachelor’s degree in Industrial Engineering, Logistics, MIS, Business, or a related discipline, or equivalent practical experience
- Ability to remain customer-focused and effective in a fast-paced, rapidly evolving environment
- A strong sense of ownership, demonstrated by meeting deadlines, taking accountability, and treating mistakes as opportunities to learn
- Experience with Power BI, Tableau, or comparable business intelligence tools
- Transportation optimization, carrier pricing, or parcel analytics experience
- Advanced expertise in financial forecasting and process automation
- Project management and business development experience
- Consulting experience, particularly with enterprise or Fortune 500 customers
- Travel up to 25%
- Must be an intentional human candidate; applications submitted through third-party automated services or trained AI bots will be disqualified
Benefits
Comp & perks- Medical coverage with two plan options
- Dental benefits
- Vision benefits
- HSA-qualified high-deductible health plan with generous company contribution
- Optional health care and dependent care flexible spending accounts
- Company-paid basic life insurance
- Short- and long-term disability coverage available from day one
- Voluntary supplemental insurance plans
- Fully remote work options in many US states
- Paid holidays
- PTO
- Summer Hours with no waiting period
- 401(k) plan with an automatic company contribution