Green Mountain

Solutions Engineer

• Build, clone, and modify customer reports to Green Mountain Technology standards
• Create on-demand reporting for client requests
• Pull and shape data from the data warehouse for ad hoc analysis
• Run re-rate analyses covering service changes, DIM changes, surcharges, CWT, re-zoning, and GRI validation
• Support carrier RFP analysis and modeling for national and regional carriers
• Produce monthly savings and performance reports
• Explain customer-facing reports
• Interpret and write business requirements for GL coding, cost allocation, and data labeling
• Learn carrier file types, invoice translation, audit flags, and carrier contracts
• Quality-check deliverables and partner with other engineers to check theirs
• Document client conversations and maintain Jira and Confluence action items
• Flag timeline or expectation risks to the manager
• Improve processes, error-proofing, and system requests

Strategic Solutions Engineer I

• Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery
• Lead parcel network analysis and modeling for network evaluations, carrier contract decisions, and optimization strategies
• Identify cost and service improvement opportunities and track projected and realized savings with customers
• Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights
• Present findings and recommendations to analysts, operations managers, senior executives, and C-suite executives
• Lead recurring and ad hoc customer meetings, establishing priorities, action items, and accountability
• Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing feedback, and supporting development plans
• Build scalable financial tools and models for business reviews, planning, and forecasting
• Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight
• Support business development and pre-sales activities by shaping solutions, business cases, and proposals
• Liaise between carriers and customers to resolve billing and contract-related issues
• Ensure reports, models, and deliverables are tested and quality-checked before reaching customers

Strategic Solutions Engineer I

Strategic Solutions Manager