Director of Maintenance

Green Ocean Property Management

. Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout .

Posted 10/23/2026full-timeRemote • PhilippinesLeadWebsite

About the role

Key responsibilities & impact

Own the maintenance operating system from request intake through scheduling, field execution, documentation, billing handoff, and closeout
Set emergency and routine service levels, escalation rules, quality standards, and communication expectations
Run weekly maintenance operating reviews covering backlog, aging, scheduled work, emergencies, callbacks, staffing, vendor capacity, and financial performance
Ensure accurate work-order status, scheduling, resident communication, vendor communication, and after-hours handoffs
Hold the Project Manager/Estimator accountable for scopes, estimates, schedules, project delivery, change control, documentation, and project margins
Use the Field Operations Specialist for inspections, technical troubleshooting, difficult jobs, field recommendations, and workmanship checks
Maintain decision-ready records in PropertyMeld, Buildium, approved trackers, and related source systems
Directly manage field staff, including expectations, schedules, coaching, attendance, discipline, development, and staffing decisions
Define skills, productivity expectations, quality standards, safety practices, and documentation requirements for field roles
Build labor and vendor capacity plans for seasonal demand, portfolio growth, emergency coverage, and project commitments
Create onboarding and training plans for field staff, coordinators, estimators, and vendors
Own the maintenance budget, labor plan, vendor plan, gross-margin review, billing completeness, and material cost controls
Review vendor performance, pricing, availability, insurance requirements, service quality, and replacement risk
Partner with Finance to reconcile operations with billing, payroll, vendor bills, receivables, and department reporting
Coordinate cross-department handoffs with Property Operations, Leasing, Customer Success, On Ramp, Finance, and Systems/Data
Convert maintenance data into executive action plans and bring recommendations on risks and corrective actions to the COO and CEO
Build and maintain maintenance playbooks for routine work, emergencies, projects, inspections, vendor use, resident communication, and billing handoff

Requirements

What you’ll need

Significant progressive experience leading maintenance, facilities, construction service, field operations, or a comparable multi-site service function
Proven people-management experience, including performance expectations, coaching, discipline, hiring, staffing, and direct accountability for a field team
Working knowledge of work-order operations, emergency response, estimating, project delivery, vendor management, quality control, and safety practices
Experience owning a department budget, labor capacity, vendor cost, billing completeness, and operating metrics
Ability to distinguish technical expertise from people leadership and assign each responsibility to the correct role
Strong written and verbal communication, follow-through, documentation, and comfort holding staff, vendors, and peers accountable
Experience with property-management, maintenance-management, scheduling, reporting, and collaboration systems
Ability to lead a distributed team across field and remote functions
Preferred: experience in residential property management, condominium/HOA management, multifamily operations, or an in-house maintenance business
Preferred: experience with PropertyMeld, Buildium, QuickBooks Online, Google Workspace, and workflow or reporting automation
Preferred: measurable results improving response time, backlog aging, gross margin, billing completeness, vendor capacity, callbacks, or field productivity
Preferred: relevant trade, construction-management, facilities, project-management, or safety qualification

Benefits

Comp & perks

Employer-sponsored health coverage; eligibility, plan terms, and employer contribution governed by the applicable benefit plan and offer letter
15 paid days of PTO annually, subject to company policy
5 paid sick days annually, subject to company policy and applicable law
Paid holidays, subject to the company holiday calendar