Green Ocean Property Management

General

• Answer inbound calls from residents, property owners, and trustees and handle them from start to finish
• Log maintenance requests accurately and route them to the appropriate coordinator or vendor
• Keep property, unit, and contact records current in company systems
• Manage a shared inbox by responding, following up, and closing out items
• Coordinate vendor scheduling and confirm completed work
• Follow up on open items to prevent unresolved issues
• Escalate emergencies immediately according to protocol
• Flag recurring problems to the manager
• Work closely with the front-office team in Boston while covering the US business day

Support Coordinator

Financial Planning and Analysis

• Reconcile and manage internal accounts
• Assist the Assistant Finance Manager with daily accounting tasks
• Update internal system information with new data
• Communicate important and necessary information to the team
• Manage and execute daily transactions
• Assist with annual filings
• File monthly reconciliations
• Maintain electronic files and folders
• Manage financial operations for assigned properties on behalf of the landlord
• Maintain accurate ledgers for rent, fees, expenses, and reserves per property
• Reconcile property accounts and ensure completeness and accuracy
• Monitor tenant accounts and process rent collections
• Apply payments accurately and handle late payments or delinquencies
• Serve as the first point of contact for tenant financial inquiries
• Review and approve property-related invoices for Assistant Finance Manager review
• Track recurring and one-time property expenses
• Ensure timely vendor payments and compliance with budgets
• Prepare property-specific income, expense, cash flow, and budget-versus-actual statements
• Submit reports to the Assistant Finance Manager for consolidation and landlord presentation
• Escalate unusual financial activity, cash shortages, funding concerns, compliance concerns, and complex financial issues
• Monitor rental cash flow and coordinate landlord distributions with Finance Manager approval
• Ensure financial activities comply with company policy, lease agreements, and regulatory requirements
• Maintain organized records for audits, inspections, and landlord review
• Collaborate with property managers, maintenance, and other departments
• Support the Finance Manager in timely financial decision-making across teams

Support Coordinator

HOA Finance Assistant