Support Coordinator

. Answer inbound calls from residents, property owners, and trustees and handle them from start to finish .

Posted 9/25/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Key responsibilities & impact

Answer inbound calls from residents, property owners, and trustees and handle them from start to finish
Log maintenance requests accurately and route them to the appropriate coordinator or vendor
Keep property, unit, and contact records current in company systems
Manage a shared inbox by responding, following up, and closing out items
Coordinate vendor scheduling and confirm completed work
Follow up on open items to prevent unresolved issues
Escalate emergencies immediately according to protocol
Flag recurring problems to the manager
Work closely with the front-office team in Boston while covering the US business day

What you’ll need

Currently located in the Philippines — this is a requirement, not a preference
Excellent spoken English
Available during US Eastern business hours, roughly 9:00 PM–6:00 AM Philippine Time
2+ years in customer support, BPO, virtual assistance, property management, or similar
Comfortable learning new software quickly
Reliable home setup with stable internet; applicants should state their internet speed
Quiet place to take calls
Plan for power and internet outages
Clear written English for email and internal notes
Experience with US property management, real estate, or HOA/condo associations is nice to have
Familiarity with Buildium, Property Meld, Slack, or similar tools is nice to have
Experience on a US-hours schedule is nice to have

Comp & perks