B2B Inbound Sales & Customer Success Manager

GREEN SHIRTS

. Manage incoming B2B inquiries by email and phone, clarify requirements, and advise customers on products, materials, sustainability, and finishing techniques .

Posted 9/15/2026full-timeVienna • AustriaJuniorMid-Level💰 €2,400 - €2,800 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B sales and account management, with a strong focus on customer communication, project coordination, and sustainable product development. Proficient in CRM management and digital tools to enhance sales processes and customer engagement.

Highest-signal resume keywords

B2B Sales ExperienceCRM ManagementQuotation PreparationSustainable Product KnowledgeProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementQuotation SoftwareExcelGoogle SheetsShopifyGraphic DesignContent CreationProduction CoordinationE-commerceTextiles Knowledge

Soft Skills

Friendly CommunicationDependablePreciseTeam SpiritSense of Humor

Tools & Technologies

PipedriveHubSpotSalesforcePhotoshopCanva

Industry Keywords

B2B EnvironmentSustainabilityCustomer ServicePublic-Sector OrganizationsProduction Processes

About the role

Key responsibilities & impact

Manage incoming B2B inquiries by email and phone, clarify requirements, and advise customers on products, materials, sustainability, and finishing techniques
Prepare tailored quotations, follow up consistently, and guide customer projects from product selection through delivery
Manage existing and key accounts, identify additional needs, and develop proposals for further projects
Coordinate with production, logistics, and external partners while keeping track of deadlines, approvals, and outstanding tasks
Further develop the product range with regard to sustainability, quality, commercial terms, and sales potential
Identify gaps in the product range and source suitable products and new suppliers
Maintain the CRM, document knowledge, and further develop sales processes and automations
Contribute improvement ideas and implement them together with the team
Over time, support targeted outreach to new customers at events and conferences
Create and edit mockups, proofs, and website media using Photoshop or Canva
Maintain products and content in Shopify online stores and make minor adjustments
Support product presentations, customer stories, and newsletter, blog, and social media content

Requirements

What you’ll need

At least two years of professional experience in sales, account management, or a sales-oriented customer service role, ideally in a B2B environment
Excellent German and good English, both written and spoken
Friendly, dependable, and precise communication with larger companies and public-sector organizations
Experience preparing and following up on quotations
Experience with quotation and invoicing software
Confident use of a CRM such as Pipedrive, HubSpot, or Salesforce
Meticulous maintenance of customer data
Good knowledge of Excel or Google Sheets
Comfortable using digital communication and project management tools
Entrepreneurial mindset and initiative
Structured and reliable way of working
Interest in sustainable products, textiles, and production processes
Team spirit and a sense of humor
Additional advantages: experience with textiles, printing or embroidery, production coordination, e-commerce, or enterprise resource planning systems
Knowledge of Shopify, graphic design, and content creation is a plus

Benefits

Comp & perks

Sales-related annual bonus based on revenue
Clear goals and scope for independent decision-making
Partial remote work after onboarding, subject to agreement
Development opportunities in key account management, product development, or business development
Small team, short decision-making processes, and an open, straightforward working atmosphere
Mac laptop
Coworking space with a garden
Free clothing from the product range
Organic snacks and drinks