GREEN SHIRTS

Customer Success Manager

• Manage incoming B2B inquiries by email and phone, clarify requirements, and advise customers on products, materials, sustainability, and finishing techniques
• Prepare tailored quotations, follow up consistently, and guide customer projects from product selection through delivery
• Manage existing and key accounts, identify additional needs, and develop proposals for further projects
• Coordinate with production, logistics, and external partners while keeping track of deadlines, approvals, and outstanding tasks
• Further develop the product range with regard to sustainability, quality, commercial terms, and sales potential
• Identify gaps in the product range and source suitable products and new suppliers
• Maintain the CRM, document knowledge, and further develop sales processes and automations
• Contribute improvement ideas and implement them together with the team
• Over time, support targeted outreach to new customers at events and conferences
• Create and edit mockups, proofs, and website media using Photoshop or Canva
• Maintain products and content in Shopify online stores and make minor adjustments
• Support product presentations, customer stories, and newsletter, blog, and social media content

B2B Inbound Sales & Customer Success Manager