Associate IT Operations Engineer

Green Thumb Industries (GTI)

. Troubleshoot, install, and maintain PCs, laptops, retail Point of Sale technology, printers, iPads/iOS devices, VoIP phones, and other end-user systems .

Posted 10/2/2026full-timeRemote • United StatesSeniorLead💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting, installing, and maintaining a variety of end-user systems, including PCs, laptops, and network equipment. Capable of supporting IT infrastructure through effective communication, problem-solving, and adherence to compliance requirements.

Highest-signal resume keywords

IT Support ExperienceWindows Server 2016/2019Network TroubleshootingPoint Of Sale TechnologyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingInstallationMaintenanceSystem MonitoringSoftware ConfigurationNetwork Equipment ManagementHardware SupportTechnical Issue ResolutionPerformance TestingDocumentation

Soft Skills

Interpersonal SkillsFlexibilityTeam CollaborationCustomer Interaction

Tools & Technologies

Fresh ServiceSolarWindsDell ServersNutanix ServersMeraki EquipmentFortinet EquipmentIOS DevicesVoIP PhonesManufacturing IoT DevicesISP Circuits

Certifications & Qualifications

High School DiplomaAssociate’s DegreeBachelor’s DegreeValid Driver’s License

Industry Keywords

Cannabis LicensingComplianceBackground ChecksPhysical Task HandlingOn-Call Support

Tech Stack

Tools & technologies

iOSIoTVoIP

About the role

Key responsibilities & impact

Troubleshoot, install, and maintain PCs, laptops, retail Point of Sale technology, printers, iPads/iOS devices, VoIP phones, and other end-user systems
Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, Meraki and Fortinet network equipment, manufacturing IoT devices, ISP circuits, copper Ethernet, and single-mode fiber optics
Monitor and respond to issues through the Fresh Service helpdesk ticketing system
Address alerts from the SolarWinds system monitoring platform proactively and reactively
Participate in after-hours, weekend, and holiday on-call support rotations
Support information systems planning, implementation, and administration across IT functional areas
Troubleshoot and resolve hardware, software, and network issues according to internal procedures
Support end-users, set up equipment, document issues, and escalate when necessary
Install and configure software and apply patches or updates to servers, workstations, and network devices
Test and monitor IT system performance for security and reliability
Travel up to 40% to support manufacturing/CPG sites
Perform additional responsibilities assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalent required
Associate’s or Bachelor’s degree in Information Technology or related field preferred
Up to two years of experience and/or training in IT support or related fields
Understanding of IT hardware and software systems, including PCs, laptops, iPads, PoS systems, servers, networking equipment, and Windows Server environments
Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus
Ability to troubleshoot and resolve technical issues related to hardware and software systems
Strong communication and interpersonal skills to interact with internal customers and team members
Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed
Ability to pass state cannabis licensing requirements, including federal background checks
Ability to perform tasks involving lifting up to 50 pounds, walking, climbing stairs/ladders, and equipment setup
Must pass any and all required background checks
Must remain compliant with legal or company regulations for working in the industry
Must possess valid driver’s license
Must be a minimum of 21 years of age
Must be approved by state badging agency to work in cannabis industry

Benefits

Comp & perks

Discretionary annual incentive program may be available, driven by organization and individual performance