Green Thumb Industries (GTI)

Operations

• Troubleshoot, install, and maintain PCs, laptops, retail Point of Sale technology, printers, iPads/iOS devices, VoIP phones, and other end-user systems
• Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, Meraki and Fortinet network equipment, manufacturing IoT devices, ISP circuits, copper Ethernet, and single-mode fiber optics
• Monitor and respond to issues through the Fresh Service helpdesk ticketing system
• Address alerts from the SolarWinds system monitoring platform proactively and reactively
• Participate in after-hours, weekend, and holiday on-call support rotations
• Support information systems planning, implementation, and administration across IT functional areas
• Troubleshoot and resolve hardware, software, and network issues according to internal procedures
• Support end-users, set up equipment, document issues, and escalate when necessary
• Install and configure software and apply patches or updates to servers, workstations, and network devices
• Test and monitor IT system performance for security and reliability
• Travel up to 40% to support manufacturing/CPG sites
• Perform additional responsibilities assigned by the manager

Associate IT Operations Engineer

Director

• Lead the Edibles product development team and own the product development process from concept through commercialization
• Develop and execute the company’s new product strategy aligned with business objectives
• Drive innovation and new product development to meet market demands and gain competitive advantage
• Translate product briefs into finished formulations, defining project scope, ingredient and flavor direction, feasibility, and project financials
• Recruit, mentor, manage, coach, and develop food scientists and other product development professionals
• Foster cross-functional collaboration with innovation, quality assurance, procurement, consumer insights, and implementation teams
• Oversee concept development, ingredient selection, bench formulation, prototyping, and final formulas
• Build and refine sensory sampling and evaluation processes using internal and consumer feedback
• Vet, qualify, and approve ingredients and suppliers for flavor, function, safety, cost, and supply reliability
• Develop and maintain product specifications, including formulas, flavor profiles, sensory attributes, and finished product parameters
• Partner with Implementation during formulation handoff and provide hands-on guidance during first scale-ups
• Troubleshoot formulation-related issues during manufacturing scale-up
• Manage the offsite leased test kitchen, equipment, processes, and procedures
• Coordinate test kitchen maintenance and repairs with the landlord
• Ensure food safety, safe kitchen practices, equipment maintenance, and quality control
• Monitor industry trends, consumer preferences, emerging technologies, cannabis and CPG current events
• Conduct market research and competitor analysis to identify growth opportunities
• Track product development timelines, budgets, and milestones using project management best practices
• Develop and manage product development budgets and identify cost-saving opportunities
• Work with QA and Compliance on food safety, labeling, and regulatory requirements
• Address and resolve quality and compliance issues
• Travel to GTI manufacturing facilities as required

Associate IT Operations Engineer

Director, Product Development – Edibles