IT Field Operations Engineer

Green Thumb Industries (GTI)

. Independently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail Point of Sale systems, registers, receipt and label printers, iPads/iOS devices, VoIP phones, and related end-user technologies .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, installing, and maintaining end-user technologies, including PCs, retail Point of Sale systems, and network infrastructure. Proficient in managing IT operations, performing preventive maintenance, and documenting technical processes while ensuring compliance with safety and operational standards.

Highest-signal resume keywords

IT Operations ExperienceTroubleshooting Hardware And Software IssuesWindows Server AdministrationNetwork Equipment ConfigurationTechnical Documentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

PC Installation And ConfigurationPoint Of Sale System SupportWindows Server 2016/2019Nutanix Server SupportNetwork Performance TroubleshootingFirmware Updates And PatchingEthernet And Fiber ConnectivityPreventive MaintenanceIncident ManagementTechnical Documentation

Soft Skills

Strong Communication SkillsOrganizational SkillsAbility To Manage Multiple PrioritiesTeam CollaborationGuidance And Mentoring

Tools & Technologies

FreshserviceSolarWindsMeraki SwitchesFortinet FirewallsIoT Devices

Certifications & Qualifications

High School Diploma Or EquivalentState Cannabis Licensing Requirements

Industry Keywords

IT Infrastructure SupportField ServicesSystems AdministrationChange ManagementOperational Readiness

Tech Stack

Tools & technologies

FirewallsiOSIoTVoIP

About the role

Key responsibilities & impact

Independently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail Point of Sale systems, registers, receipt and label printers, iPads/iOS devices, VoIP phones, and related end-user technologies
Diagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work performed
Coordinate equipment deployments, replacements, moves, and lifecycle activities
Support and maintain Dell and Nutanix server environments, Windows Server 2016/2019, Meraki and Fortinet switches, firewalls, wireless access points, manufacturing IoT devices, ISP circuits, and related infrastructure
Perform configuration changes, software installations, firmware updates, patching, testing, and preventive maintenance under change-management procedures
Troubleshoot copper Ethernet and single-mode fiber connectivity, network performance, wireless coverage, and site interconnectivity issues
Own primary support for assigned systems or locations and escalate high-risk or complex issues
Monitor, prioritize, investigate, and resolve incidents and service requests through Freshservice
Respond to SolarWinds and other operational alerts
Coordinate incident response, communicate status, engage Senior Engineers or vendors, and contribute to root-cause reviews
Complete assigned infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments
Review project requirements, identify dependencies, provide updates, and communicate risks or delays
Travel to offices, retail locations, manufacturing facilities, warehouses, and construction sites, including occasional last-minute trips
Create and maintain technical documentation, installation records, procedures, diagrams, asset information, and knowledge-base articles
Reinforce security, change-control, incident-management, installation, and customer-communication standards
Guide Associate Engineers and recommend improvements to reliability, support processes, and operational efficiency
Participate in after-hours, weekend, and holiday on-call rotations
Support information systems planning, implementation, administration, and operational readiness across IT functional areas
Perform additional responsibilities as assigned by management

Requirements

What you’ll need

High School Diploma or equivalent required
3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role
Flexibility to participate in on-call rotations and travel up to 40%, including occasional last-minute travel
Ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues
Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices
Experience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures
Ability to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision
Strong written and verbal communication skills and a professional approach when working with internal customers, vendors, contractors, and team members
Ability to document technical work clearly and provide appropriate guidance to less-experienced team members
Ability to pass state cannabis licensing requirements, including federal background checks
Valid driver’s license and ability to meet company travel requirements, where applicable
Ability to lift and carry up to 50 pounds and perform equipment setup, boxing, unboxing, mounting, and cable installation
Ability to walk, stand, bend, kneel, climb stairs and ladders, use basic hand tools, take accurate measurements, and perform minor installation or carpentry-related tasks when required
Ability to work safely around low-voltage cabling and electrical infrastructure while following company safety requirements and using qualified electrical personnel when required
Ability to work in active construction sites and operational facilities where conditions may include heat, cold, noise, dust, limited access, or temporary lack of restroom facilities

Benefits

Comp & perks

Discretionary annual incentive program driven by organization and individual performance
Remote work arrangement
Participation in after-hours, weekend, and holiday on-call rotations