Client Maintenance Specialist

Greenberg Traurig, LLP

. Create client and matter records in the firm’s practice management system and follow naming conventions and matter setup protocols .

Posted 9/23/2026full-timeRemote • Arizona • United StatesJunior💰 $35 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and analytical skills in managing client and matter records, billing arrangements, and compliance with firm protocols. Proficient in utilizing Microsoft Office Suite and adapting to new software applications, with a focus on maintaining confidentiality and effective communication.

Highest-signal resume keywords

Client And Matter Record ManagementBilling Arrangements And Fee StructuresMicrosoft Office Suite ProficiencyAttention To DetailInterpersonal And Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Billing ManagementData EntryRate Structure ManagementMatter Status UpdatesDocument ReviewAnalytical SkillsProblem-Solving SkillsConfidentiality MaintenanceSoftware ProficiencyAI Tool Familiarity

Soft Skills

Organizational SkillsAbility To Work Under PressureAdaptabilityProfessional DemeanorPolished Presentation

Tools & Technologies

Practice Management SystemWindows-Based SoftwareEBilling SystemsVendor PortalsFirm-Approved AI Tools

Industry Keywords

Law Firm ExperienceAccounting ExperienceFinancial ExperienceBilling InstructionsOutside Counsel Guidelines

About the role

Key responsibilities & impact

Create client and matter records in the firm’s practice management system and follow naming conventions and matter setup protocols
Maintain and update billing addresses, contact information, invoice delivery preferences, attorney rate structures, and client-specific rate agreements
Update matter status and ensure proper documentation
Review and input matter plans, billing notes, and special client requirements
Manage rate uploads, adjustments, billing arrangements, fee structures, and alternative fee agreements
Coordinate with billing and eBilling teams to align data with vendor portal requirements and resolve discrepancies
Record and maintain outside counsel guidelines and billing restrictions
Track client-specific billing instructions in system notes
Collaborate with attorneys, billing teams, finance leadership, and administrative staff
Attend onsite trainings and conduct business travel as needed
Report to the Director of Revenue Management

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
Minimum of one year of work experience
Law firm or accounting/financial experience preferred
Ability to work under pressure, meet strict deadlines, and prioritize multiple tasks
Strong attention to detail and organizational skills
Ability to adapt and shift priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent interpersonal and written/verbal communication skills
Professional demeanor and polished presentation
Ability to recognize and maintain confidential, sensitive, and proprietary information as confidential
Computer proficiency in Windows-based software and Microsoft Office Suite applications
Exceptional computer skills and ability to learn new software applications quickly
Understanding of AI capabilities, limitations, and responsible use in a professional environment
Familiarity with or willingness to learn firm-approved AI tools such as Copilot or ChatGPT
Ability to perform the stated physical requirements, including extended sitting, manual dexterity, filing, bending, standing, and lifting files
Flexibility to work overtime

Benefits

Comp & perks

Competitive compensation
Discretionary bonus eligibility for full-time employees
Health insurance with optional HSA
Short-term disability
Long-term disability
Dental insurance
Vision care
Life insurance
Healthcare and Dependent Care Flexible Spending Accounts
401K
Vacation
Sick time
Employee assistance program
Voluntary accident insurance
Voluntary life insurance
Voluntary disability insurance
Voluntary critical illness and cancer insurance
Pet insurance
Commuter and Transit programs may be available in certain markets
Remote work basis
Attend onsite trainings and conduct business travel as needed