Client Manager

Greenberg Traurig, LLP

. Establish and maintain client-specific governance frameworks, matter setup standards, billing protocols, task-code structures, timekeeper authorization processes, client data requirements, and operational controls .

Posted 10/26/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $146,800 - $157,322 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in legal operations and client management, with a strong focus on process improvement, data analytics, and compliance within the real estate sector. Proficient in managing complex client relationships and implementing effective governance frameworks and reporting systems.

Highest-signal resume keywords

Legal Operations ManagementClient Relationship ManagementData Analytics and ReportingReal Estate Transaction WorkflowsLegal Project Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance FrameworksBilling ProtocolsTask-Code StructuresClient Reporting SystemsBudget ManagementProcess ImprovementData StructuresOperational ControlsCompliance MonitoringMatter Management Practices

Soft Skills

Excellent Written CommunicationPresentation SkillsFacilitation SkillsStrong JudgmentAttention to Detail

Tools & Technologies

Microsoft OfficeE-Billing ToolsFinancial Reporting ToolsBusiness-Intelligence ToolsAI Tools

Certifications & Qualifications

Legal Project Management CertificationLean/Six Sigma TrainingMBAJD

Industry Keywords

Real Estate OperationsPrivate EquityREITFinancial ServicesLaw Firm Client Management

About the role

Key responsibilities & impact

Establish and maintain client-specific governance frameworks, matter setup standards, billing protocols, task-code structures, timekeeper authorization processes, client data requirements, and operational controls
Coordinate client-specific outside counsel programs, including onboarding, training, guideline communication, attorney compliance monitoring, knowledge-management resources, and operational support
Design and improve client reporting systems, dashboards, data structures, workflows, and reconciliation processes covering budgets, forecasts, fee arrangements, matter performance, and legal spend
Lead strategic initiatives involving legal operations, process improvement, technology adoption, artificial intelligence, reporting modernization, data analytics, and service-delivery innovation
Develop and maintain client knowledge-management resources, playbooks, onboarding and training materials, reporting templates, operational documentation, and centralized repositories
Serve as the operational coordinator across firm departments and drive accountability for client-service initiatives, process improvements, compliance requirements, and strategic priorities
Partner with the relationship shareholder to support staffing across the client portfolio
Maintain visibility into client demand, transaction pipelines, recurring workstreams, seasonal volume, deal closings, milestones, and staffing pressure points
Develop and maintain a real-time or regularly refreshed staffing dashboard
Facilitate onboarding of new timekeepers and ensure lawyers understand the client’s business, service expectations, billing rules, technology requirements, and preferred ways of working
Partner with Finance, Pricing, Billing, e-Billing, Innovation, and matter teams to improve bill accuracy, timeliness, predictability, and client acceptability
Review billing trends and exceptions to identify recurring issues
Establish matter budgets, phase plans, assumptions, staffing models, and fee estimates
Organize internal account-team meetings and appropriate meetings with the client’s legal, procurement, finance, real estate, and legal-operations stakeholders
Establish escalation protocols for service concerns, staffing bottlenecks, budget deviations, billing problems, deadline risk, and client dissatisfaction
Coordinate internal follow-up after client feedback sessions, panel reviews, annual reviews, RFPs, convergence events, and legal-operations meetings
Introduce scalable, client-specific matter-management practices
Promote consistent use of engagement letters, matter plans, budgets, staffing plans, closing checklists, status reporting, precedent libraries, templates, technology tools, and post-matter reviews
Help create matter-intake and triage protocols directing work to the appropriate legal team, office, staffing level, or delivery model
Develop working knowledge of the client’s real estate business model, portfolio, asset classes, capital structure, investment strategy, transaction lifecycle, and operating environment
Coordinate across relevant firm capabilities and anticipate legal-resource needs associated with the client’s investment and transaction pipeline
Coordinate pro bono, charitable, volunteer, and community-engagement initiatives associated with the client relationship
Identify opportunities for lawyers to develop client knowledge and gain exposure through training, account-team activities, pro bono work, community programs, and client-facing initiatives
Report to the Director of Marketing

Requirements

What you’ll need

Bachelor’s degree or equivalent professional experience
Approximately 5–7+ years of relevant experience in legal operations, law-firm client management, legal project management, pricing, finance, business of law, consulting, real estate operations, or a comparable professional-services environment
Experience supporting a major real estate, private equity, real estate investment manager, REIT, lender, developer, institutional investor, or similarly complex financial-services client
Experience within an AmLaw, global, or other sophisticated law firm; in-house legal operations experience is also highly relevant
Familiarity with real estate transaction workflows, including acquisitions, dispositions, financings, joint ventures, leasing, development, and portfolio management
Experience with client panel management, convergence programs, preferred-provider relationships, RFPs, outside-counsel guidelines, or legal spend management
Demonstrated ability to manage complex, high-value client relationships involving multiple senior stakeholders, practice areas, offices, and matters
Experience working with billing, e-billing, financial reporting, legal project management, business-intelligence, or resource-management tools
Excellent written, presentation, facilitation, and executive-communication skills
Strong judgment, discretion, and ability to handle sensitive client, personnel, financial, and relationship information
Demonstrated ability to influence senior lawyers and business professionals without direct reporting authority
Exceptional organization, attention to detail, and ability to prioritize competing deadlines in a fast-moving environment
Advanced proficiency using Microsoft Office, including Outlook, Word, Excel, and PowerPoint
High degree of comfort using and learning new computer software
Experience using firm-approved AI tools such as Copilot, ChatGPT, or similar platforms, applying judgment to validate outputs and maintain accountability for final deliverables
Models and promotes responsible AI use, emphasizing privacy, confidentiality, and appropriate human oversight
Legal project management certification, Lean/Six Sigma training, MBA, JD, or comparable financial/project-management credentials
OneNote and Visio experience a plus

Benefits

Comp & perks

Discretionary bonus eligibility
Health insurance with an optional HSA
Short-term disability
Long-term disability
Dental insurance
Vision care
Life insurance
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
401(k)
Vacation
Sick time
Employee assistance program
Voluntary accident insurance
Voluntary life insurance
Voluntary disability insurance
Voluntary critical illness and cancer insurance
Pet insurance
Commuter and Transit programs may be available in certain markets