Enterprise Messaging Manager

Greenberg Traurig, LLP

. Lead administration, security, and ongoing operation of the firm’s enterprise messaging environment .

Posted 10/1/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert knowledge in managing enterprise messaging systems, including Microsoft Exchange and email security protocols such as SPF, DKIM, and DMARC. Proven ability to lead technical operations, implement security measures, and provide high-level support in a professional services environment.

Highest-signal resume keywords

Microsoft Exchange ManagementEmail Security ProtocolsMessaging System AdministrationTechnical Support and TroubleshootingEnterprise Messaging Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExchangeEmail Archiving ManagementSpam FilteringMessaging SecurityActive DirectoryLDAPProofpoint Security ProductsAutomation ToolsCapacity PlanningDisaster Recovery Planning

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailClient ServiceProblem-Solving Skills

Tools & Technologies

Microsoft Active DirectoryMicrosoft Exchange OnlineWindows ServersAI ToolsIncident Response Tools

Certifications & Qualifications

Microsoft Exchange CertificationsProofpoint Certifications

Industry Keywords

Enterprise MessagingProfessional ServicesLaw Firm EnvironmentMulti-Office WANEmail Delivery Platforms

About the role

Key responsibilities & impact

Lead administration, security, and ongoing operation of the firm’s enterprise messaging environment
Develop, maintain, and execute implementation and migration plans for enterprise messaging services
Manage messaging policy changes, platform upgrades, system configurations, and service transitions
Establish technical procedures, operational standards, documentation, security controls, administrative processes, and incident-response activities
Design, administer, and maintain email, email archiving, spam filtering, messaging security, instant messaging, internet mail gateway, and remote mail access systems
Develop and improve SPF, DKIM, DMARC, spam, virus, content-filtering, URL-rewriting, and attachment-scanning controls
Manage messaging access controls, monitoring, configuration standards, operational controls, and documentation
Maintain automation, analytics, monitoring, capacity-planning, and messaging reliability processes
Serve as messaging point of contact during security-response incidents and coordinate required system changes
Provide Tier 3 technical support, troubleshooting, and issue resolution
Administer and support Microsoft Active Directory integrations with Microsoft Exchange and enterprise messaging services
Create, test, maintain, and deploy scripts and automation tools for administration, monitoring, reporting, configuration management, and operational efficiency
Participate in disaster-recovery and business-continuity planning, testing, and execution
Define job expectations, provide training, and evaluate individual and team performance
Monitor team performance and work with Talent Services on corrective or disciplinary actions
Make hiring, performance-management, and training decisions with technology leadership
Participate in the messaging on-call rotation and provide after-hours support for critical incidents and urgent service issues
Report to the Director of Enterprise Messaging
Perform other related duties as assigned

Requirements

What you’ll need

Excellent interpersonal and communication skills, oral and written
Ability to explain highly technical information clearly to non-technical audiences
Strong attention to detail and ability to multitask in a fast-paced, high-pressure, deadline-oriented environment
Outstanding client service and ability to meet or exceed client expectations
Ability to establish and maintain productive working relationships with attorneys, peers, and other departments
Ability to work in and adapt to a changing environment
Proven analytical, evaluative, and problem-solving skills
Proficiency in documenting technical processes and procedures
Discretion when working with confidential, proprietary, and sensitive information
Bachelor’s Degree or equivalent experience preferred
Minimum of eight (8) years of experience managing large enterprise messaging systems in a law firm or professional services environment preferred
Microsoft Exchange-related certifications preferred
Proofpoint-related certifications preferred
Expert knowledge of email security and authentication measures, including SPF, DKIM, and DMARC
Significant experience implementing email delivery and security platforms, including message/spam filtering, transport threats and vulnerabilities, intrusion detection, antivirus, and antimalware
Expert knowledge of Microsoft Exchange On-Prem management and troubleshooting
Expert knowledge of Microsoft Exchange Online Protection and Exchange Online
Expert knowledge of Microsoft Active Directory and LDAP
Expert knowledge of Proofpoint security products
Extensive experience with messaging in a large, multi-office WAN environment
Demonstrated knowledge of email archiving management
Expert knowledge of Windows servers and desktop messaging software
Experience using firm-approved AI tools such as Copilot, ChatGPT, or similar platforms
Ability to apply judgment to validate AI outputs and maintain accountability for final deliverables
Ability to promote responsible AI use, privacy, confidentiality, and human oversight
Ability to meet the position’s physical requirements, including extended sitting, manual dexterity, computer use, and movement throughout the work area

Benefits

Comp & perks

Competitive compensation
Excellent benefits package
Innovative and collaborative work environment