Post-Sales Account Specialist I

Greenheck Group

. Answer inquiries regarding order status, general shipping issues and order changes .

Posted 10/8/2026full-timeSchofield • Wisconsin • United StatesJuniorMid-Level💰 $62,685 - $77,343 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in CRM systems and Microsoft Office programs, ensuring timely coordination and support for account management.

Highest-signal resume keywords

Customer Service ExperienceCRM ExperienceMicrosoft Office ProficiencyProblem-Solving AbilityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ExperienceMicrosoft OfficeOrder ManagementAnalytical AbilityJobsite Coordination

Soft Skills

Excellent Listening SkillsPositive AttitudeTime ManagementMulti-TaskingEffective Communication

Certifications & Qualifications

Associate Degree

Industry Keywords

Customer ExperienceAccount ManagementSales SupportOrder StatusDelivery Requirements

About the role

Key responsibilities & impact

Answer inquiries regarding order status, general shipping issues and order changes
Provide customer service support, including responding to technical or process requests from the sales team and/or customers
Communicate with customers and production team regarding order schedules and delivery requirements
Effectively communicate with Account Managers
Work in CRM and other software programs as needed
Work with internal teams to correct customer problems in a timely fashion
Monitor accounts and projects to prevent potential hiccups and delays, ensuring a positive customer experience throughout the sales process
Provide jobsite coordination and account maintenance and support for the account management team

Requirements

What you’ll need

2 Year / Associate Degree or equivalent years of job experience required
2-4 years of relevant work experience required
Attention to detail and analytical ability required
Problem-solving ability required
Proficiency in Microsoft Office programs (Outlook, Excel, Word, PowerPoint) required
External customer service experience
Excellent listening skills and people skills, including a friendly, positive attitude
Ability to manage time effectively, multi-task, and prioritize work through personal initiative
Ability to successfully communicate with and gain cooperation from peers and support personnel
CRM experience

Benefits

Comp & perks

Health & Family Support
Financial Security
Learning & Development
Rewards & Recognition
Wellbeing & Mental Health
Work-Life Balance
Fun Perks
Hybrid work arrangement: 3 days in office/2 remote