Service Specialist

. Own the service lifecycle from vendor purchase-order generation through job closeout .

Posted 9/25/2026full-timeSchofield • Wisconsin • United StatesJuniorMid-Level💰 $56,474 - $69,762 per yearWebsite

Key responsibilities & impact

Own the service lifecycle from vendor purchase-order generation through job closeout
Coordinate with Sales, vendors, contractors, customers, and internal partners to align requirements, timing, and deliverables
Serve as the primary customer-facing contact, provide proactive status updates, and resolve routine customer issues
Track project activity, identify risks and trends, and maintain detailed service documentation
Collaborate with vendors and contractors to support timely service delivery
Manage and document routine change orders within defined authority limits, escalating non-routine or higher-risk changes
Review and resolve routine invoice discrepancies and adjustments; escalate complex issues
Troubleshoot and resolve moderately complex service issues using process and product knowledge
Document service calls, product questions, and field issues, and monitor accounts and projects to prevent delays
Identify process-improvement opportunities and partner with more senior Service Specialists on implementation

What you’ll need

2-4 years of relevant work experience
Associate degree or equivalent years of job experience
Strong customer service, communication, initiative, professionalism, quality, and productivity skills
Ability to problem solve independently within established guidelines
Experience with Microsoft Dynamics CRM, Excel, and project-management software such as Procore is preferred
Ability to operate standard office equipment, such as a computer and phone
Ability to perform sedentary work and occasional lifting of up to 10 pounds
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading
Occasional mobility to attend in-person meetings and complete office tasks

Comp & perks