Technical Support Specialist

Greenhouse Software

. Serve as the first point of contact for technical support communications, primarily through email and online chat .

Posted 10/31/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$57,300 - CA$66,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for SaaS products, with strong problem-solving abilities and effective communication skills to assist both technical and non-technical users. Committed to continuous learning and collaboration with cross-functional teams to enhance product knowledge and improve processes.

Highest-signal resume keywords

Customer-Facing ExperienceZendesk ProficiencySaaS ExperienceProblem-Solving SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Analytical SkillsPerseverancePassion for Learning

Tools & Technologies

Zendesk

Industry Keywords

Technical SupportGreenhouse SuiteLive Video SupportProduct FeedbackProcess Improvement

About the role

Key responsibilities & impact

Serve as the first point of contact for technical support communications, primarily through email and online chat
Answer questions, provide assistance, troubleshoot issues, and route product feedback
Diagnose and resolve customer issues with Greenhouse Suite products
Escalate issues as needed to ensure timely follow-up and satisfactory resolution
Expand product knowledge and technical skills through training and practical experience
Provide recommendations for continuous product and process improvement
Take on additional projects and responsibilities as business needs require
Collaborate with Customer Success, Product, and Engineering teams

Requirements

What you’ll need

2+ years customer-facing work experience on both email and live chat channels
Comfort supporting a live video support experience
Experience using Zendesk, strongly preferred
SaaS experience
Excellent problem-solving and analytical skills
Proven perseverance when resolving customer requests
Passion for learning and sharing knowledge with others
Excellent written and verbal communication skills
Ability to convey complex information to technical and non-technical audiences
Legally eligible to work in Canada by the start date
No sponsorship support available

Benefits

Comp & perks

Bonus structure that rewards great performance
Potential stock option awards
Potential merit increases
Potential sales commissions where applicable
Optional co-working spaces
Shared office spaces
Performance review program with actionable feedback
Employee resource groups
AI-assisted hiring process with opt-out request option
Equal opportunity employer and reasonable accommodation support