Partner Operations, Academy – Contractor

GreenLight.ai

. Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and follow-up .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program operations and partner management, with a strong focus on onboarding, scheduling, and participant communication. Proficient in maintaining accurate records and coordinating events while ensuring clear communication and effective documentation.

Highest-signal resume keywords

Program Operations ExperienceCohort ManagementEvent CoordinationClear CommunicationSpreadsheet Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program OperationsOnboardingSchedulingCompletion TrackingRecord KeepingEvent CoordinationDocumentationData ManagementChecklist DevelopmentFeedback Collection

Soft Skills

Clear CommunicationPrioritizationProblem-SolvingCollaborationAttention to Detail

Tools & Technologies

SpreadsheetsShared DatabasesProgram SystemsDashboardsOperating Procedures

Industry Keywords

EducationWorkforce DevelopmentNonprofitCommunity ProgramsTrain-The-Trainer Models

About the role

Key responsibilities & impact

Run partner and participant onboarding for the Community Trainer Program, including intake, required information, cohort placement, scheduling, access requests, and follow-up
Maintain partner, trainer, and cohort records across approved Academy systems
Coordinate invitations, calendars, reminders, materials, office hours, and participant communications throughout cohorts
Track prerequisites, attendance, assessments, teach-backs, and completion against established criteria
Coordinate system access, data handoffs, and operational issues with internal teams and delivery partners
Build and maintain checklists, standard communications, dashboards, and operating procedures
Manage delivery workplans for assigned Academy Jams, including partner follow-up, location readiness, registration, vendors, staffing, run-of-show materials, and day-of support
Coordinate with the Academy Partnerships Lead, event colleagues, instructional colleagues, and facilitators
Track expenses, dependencies, and risks; escalate exceptions and keep partners informed
Collect program and event feedback, close out records, and recommend improvements

Requirements

What you’ll need

Experience in program operations, partner operations, training administration, or a role requiring accurate records and consistent execution
Experience supporting cohorts, partner networks, or recurring programs involving onboarding, scheduling, participant communications, and completion tracking
Confidence managing spreadsheets, shared databases, and program systems, with clear documentation and appropriate handling of participant information
Hands-on experience coordinating in-person or hybrid events
Clear communication with partners and internal teams, including surfacing missed deadlines or unresolved dependencies
Ability to prioritize recurring operations and event deadlines and make capacity constraints visible early
Experience in education, workforce development, nonprofit, or community programs
Familiarity with train-the-trainer models is helpful