Customer Service Executive

Greenlight Planet

. Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained .

Posted 11/3/2026full-timeYangonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively resolving queries and maintaining high customer satisfaction. Proficient in data entry and Excel, with the ability to multitask and work under tight deadlines while fostering positive customer relationships.

Highest-signal resume keywords

Customer ServiceData EntryExcel ProficiencyVerbal Communication SkillsBilingual in English and Swahili

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryExcel ProficiencyCustomer Relationship Management

Soft Skills

Attention to DetailMultitaskingProfessionalismCourteous Communication

Certifications & Qualifications

Bachelor's Degree in Social Science Studies

Industry Keywords

Customer SatisfactionCall Centre OperationsCustomer RetentionService Quality

About the role

Key responsibilities & impact

Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved promptly
Proactively Listen to handle all queries efficiently while maintaining service quality and standards
Help minimise defaults by reaching out to customers with delayed payments
Proactively contact dormant customers directly to resolve any pending issues
Building and maintaining good customer relationships with regard to the diversity of the customer base
Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management
Check customer satisfaction degree after a sale and increase customer retention
Gather and document information about the customer and the product via available applicable systems
Perform any other tasks or duties that may be assigned

Requirements

What you’ll need

Hold a Bachelor's Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Have experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills - both in English and Swahili
Are able to work in shifts

Benefits

Comp & perks

An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy