Welfare Lead – East Africa

Greenlight Planet

. Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.

Posted 11/11/2026full-timeNairobi • KenyaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in human resources management with a focus on employee welfare and engagement, utilizing strong data interpretation and strategic thinking skills to drive continuous improvement initiatives. Effectively communicates and builds relationships with diverse stakeholders to align on agent welfare strategies.

Highest-signal resume keywords

Human Resources ManagementEmployee WelfareData InterpretationStrategic ThinkingTeam Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

CommunicationRelationship-Building

Certifications & Qualifications

HR Management Certification

Industry Keywords

Agent WelfareContinuous ImprovementStakeholder EngagementCorrective Action PlansPolicy DevelopmentLegal Compliance

About the role

Key responsibilities & impact

Provide strategic direction and people-focused guidance to Agent Welfare Associates, ensuring activities align with HR and overall company priorities.
Foster a team-based and enabling environment that encourages professional development and continuous improvement.
Oversee the collection and thorough review of agent and field data to identify root causes of issues and recurring areas of concern.
Develop and apply insight-led approaches to address identified issues, strengthening continuous improvement in agent welfare.
Prepare clear monthly and quarterly dashboards for HR, sales, and business stakeholder teams.
Highlight key metrics, incident prevalence, risks, and trends to provide practical insights and guide informed actions.
Work closely with cross-functional teams, including HR, sales, operations, and other relevant functions, to ensure strong alignment on agent welfare initiatives.
Facilitate the development and implementation of corrective action plans that enhance agent welfare across departments.
Monitor and report on incident prevalence and potential risks related to agent welfare, ensuring timely identification and follow-up.
Put in place proactive measures to reduce risk and strengthen the overall welfare and satisfaction of agents.
Contribute to the development and ongoing improvement of policies and procedures related to agent welfare, ensuring they are clear, current, and well communicated.
Ensure alignment with company policies, industry standards, and legal requirements across all agent welfare activities.

Requirements

What you’ll need

At least 5 years of professional experience in human resources management, with a strong focus on employee welfare, relations, and engagement.
A minimum of 2 years’ experience guiding or coordinating a team.
A professional certification or degree in HR Management.
Strong data interpretation and strategic thinking skills.
Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.

Benefits

Comp & perks

Professional growth in a dynamic, rapidly expanding, high social-impact industry.
An open-minded, team-centred culture with engaged colleagues inspired by the possibilities of innovation and creating a profound impact on people and the planet.
A truly multicultural experience, with opportunities to work with and learn from people across different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that enhance your growth as a professional through the Sun King Centre for Growth.