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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client services leadership, account growth strategies, and process implementation while fostering team development and cross-functional collaboration. Proficient in managing senior client relationships and driving profitability through effective reporting and operational efficiency.
Highest-signal resume keywords
Client Services LeadershipAccount Growth ManagementProcess ImplementationStakeholder Relationship ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Media KnowledgeOmnichannel SearchClient ReportingSOW ReviewCost EstimatesContract ManagementNew Business DevelopmentUpselling StrategiesProfitability AnalysisTeam Development
Soft Skills
Interpersonal SkillsCommunication SkillsCoachingTeam ManagementCollaboration
Industry Keywords
Agency EnvironmentsClient ServicesStakeholder ConversationsGrowth OpportunitiesBest-Practice ProcessesAI AdoptionEfficiencyUpskillingCross-Functional Best PracticeClient Expectations
About the role
Key responsibilities & impact- Provide leadership and support to the EMEA & US Client Services team
- Ensure outstanding client service from first meeting through final delivery
- Maximise growth opportunities through stakeholder relationships and upselling
- Support personal and professional development of the Client Services team
- Assist smooth operations across the EMEA & US team
- Support new business opportunities and transition conversions into operational client workstreams
- Develop and implement best-practice processes across Greenpark accounts
- Own and deliver client services strategy with senior leadership
- Participate in Weekly, Monthly External and Internal management meetings
- Oversee client account growth, senior relationships and service quality
- Act as the main contact for senior-level client conversations and key meetings
- Own the client reporting process and manage expectations
- Develop yearly and half-yearly account development plans with Client Leads
- Drive client project development and continuously improve processes, reporting and policy
- Represent Client Services in management meetings and advocate for team wellbeing
- Identify and convert growth and upsell opportunities
- Collaborate with AI champions and the agency AI Lead on efficiency and upskilling
- Strengthen Client Services and Project Management collaboration
- Support marketing with client updates, industry points of view and award submissions
- Report on client and project profitability
- Collaborate on resourcing, profitability and performance visibility
- Review SOWs, cost estimates, contracts and new business pitch proposals
- Line manage Client Services team members
- Assist with agency resourcing and interviewing
- Recommend remuneration and bonus grading to the Remuneration Committee
- Work with People and Finance on training budgets and skills gaps
- Collaborate with department heads on cross-functional best practice
Requirements
What you’ll need- Experience or knowledge of digital media, omnichannel search and social, or related agency environments
- Commercial mindset in Client Services
- Ability to manage senior client relationships and stakeholder conversations
- Experience overseeing account growth, profitability, upsell and growth opportunities
- Ability to develop and implement best-practice processes
- Ability to review SOWs, cost estimates and contracts for accuracy and profitability
- Experience with client reporting and managing client expectations
- Experience supporting new business and pitch cost proposals
- Experience line managing, coaching and developing Client Services team members
- Ability to assist with agency resourcing and interviewing
- Ability to collaborate cross-functionally with delivery, business development, finance, operations, people and other department heads
- Ability to champion AI adoption, efficiency and upskilling
- Strong interpersonal and communication skills
- Ability to demonstrate Greenpark's values: We Strive, Acting Together, With Kindness
Benefits
Comp & perks- 9-month fixed-term maternity leave cover with potential for extension
- Hybrid working arrangement
- Flexible work arrangement with 2 days a week in the office