Senior Account Director

Greenpark

. Lead senior client relationships across assigned accounts and workstreams .

Posted 10/21/2026full-timeRemote • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing senior client relationships and delivering strategic account plans, while effectively translating client objectives into measurable KPIs. Proficient in financial administration, performance monitoring, and fostering collaboration across teams to drive client retention and revenue growth.

Highest-signal resume keywords

Client Relationship ManagementStrategic Account PlanningPerformance MonitoringFinancial AdministrationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementKPI DevelopmentForecastingRisk IdentificationBudget Management

Soft Skills

Clear CommunicationEmpathyConstructive FeedbackProfessionalismIntegrity

Tools & Technologies

Billing TrackersInvoice ManagementPO NumbersRevenue Tracking

Industry Keywords

Client ServicesStrategic AdvisorAccount ExpansionOrganic GrowthCommercial Conversations

About the role

Key responsibilities & impact

Lead senior client relationships across assigned accounts and workstreams
Ensure smooth, strategic delivery of multiple projects and maintain high delivery quality
Build trusted partnerships with senior client stakeholders, partners, and agencies
Understand client businesses and proactively identify solutions, opportunities, and growth potential
Lead challenging conversations, manage expectations, resolve misalignment, and maintain long-term relationships
Own strategic direction, account plans, QBRs, recommendations, and strategic alignment
Challenge assumptions and client direction while raising the standard of strategic work
Coach junior Client Services team members and support strategic thinking
Translate client objectives into measurable KPIs and cascade them across teams
Support forecasting, business planning, performance monitoring, risk identification, and intervention
Drive client retention, organic growth, strategic upsell, account expansion, and revenue targets
Monitor account performance, profit margins, forecasting, pipeline opportunities, and revenue risk
Monitor budgets, project profitability, resource allocation, project forecasting, and revenue tracking
Lead conversations about additional scope, budget changes, and unexpected expenditures
Maintain finance administration, including PO numbers, billing trackers, invoice management, and weekly 4MF updates
Maintain strong internal and external stakeholder communication and cross-market collaboration
Promote professionalism, wellbeing, high standards, and inclusive collaboration

Requirements

What you’ll need

Senior-level experience managing client relationships and multiple projects/workstreams
Deep understanding of client businesses, industries, competitors, commercial pressures, objectives, and challenges
Ability to lead senior-level client relationships and act as a trusted strategic advisor
Ability to navigate commercial conversations, budgets, SOWs, scope changes, upselling, and profitability
Ability to develop account strategies, long-term account plans, QBRs, KPIs, forecasts, and business plans
Ability to monitor performance, identify risks, and develop insight-led responses
Ability to collaborate with Strategy, Client Services, Project Management, Operations, Finance, department leads, and senior management
Ability to manage financial administration including PO numbers, billing trackers, invoice management, revenue tracking, and 4MF updates
Professionalism, integrity, respect, clear communication, empathy, and constructive feedback skills

Benefits

Comp & perks

Inclusive and respectful workplace culture
Global workforce with diverse perspectives, identities, and experiences
Equal employment opportunity regardless of protected characteristics