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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing senior client relationships and driving strategic account growth through effective project delivery and financial oversight. Capable of translating client objectives into measurable KPIs while fostering collaboration across teams and maintaining strong stakeholder relationships.
Highest-signal resume keywords
Client Relationship ManagementStrategic Account GrowthProject Profitability ManagementForecasting and Business PlanningSenior Stakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningRevenue TrackingBudget ManagementKPI DevelopmentProject DeliveryCommercial ConversationsResource AllocationPerformance MonitoringUpsell Opportunities IdentificationFinance Administration
Soft Skills
Strategic ThinkingCommunication SkillsCoaching and MentoringProblem SolvingProfessionalism
Industry Keywords
Client ServicesStakeholder RelationshipsBusiness DevelopmentOrganic GrowthQBRsCommercial PrioritiesCompetitive AnalysisProject ManagementTeam WellbeingStrategic Partnerships
About the role
Key responsibilities & impact- Lead senior client relationships across assigned accounts and workstreams
- Ensure smooth, strategic delivery of multiple projects
- Deepen client partnerships and position Greenpark as a trusted strategic partner
- Drive organic account growth and contribute to business targets and profitability
- Support account strategy, long-term account planning and delivery quality
- Own commercial growth and revenue accountability, including identifying upsell opportunities
- Manage account and workstream profitability alongside the Project Management Lead
- Build, maintain and grow senior stakeholder relationships
- Develop deep understanding of client businesses, industries, competitors and commercial priorities
- Lead difficult client conversations, challenge direction when necessary and resolve misalignment
- Own strategic direction for accounts and workstreams with Strategy and the Client Lead
- Drive account plans and QBRs and present agency recommendations to clients
- Ensure briefs, recommendations and outputs have clear strategic purpose
- Identify growth opportunities and guide clients and teams beyond day-to-day work
- Coach junior Client Services team members and promote insight-led strategic thinking
- Translate client objectives into measurable KPIs and cascade them across teams
- Support forecasting and business planning with Senior Business Development and the Head of Client Services
- Monitor performance, identify risks and coordinate responses to challenges
- Support revenue targets through retention, organic growth, strategic upsell and expansion
- Monitor budgets, project profitability, resource allocation, forecasting and revenue tracking
- Lead conversations about additional scope, budget changes and unexpected expenditures
- Maintain finance administration including purchase orders, billing trackers and invoice management
- Maintain strong internal and external relationships and support team wellbeing
Requirements
What you’ll need- Senior-level experience managing client relationships across assigned accounts and projects
- Experience leading strategic delivery across multiple projects and accounts
- Experience driving organic account growth, strategic upsell and expansion opportunities
- Experience with commercial conversations, budgets, profitability, forecasting, pipeline opportunities and revenue risk
- Ability to build and maintain senior-level client relationships
- Ability to understand clients’ businesses, industries, competitors, commercial pressures, objectives and challenges
- Ability to lead difficult or sensitive conversations and resolve misalignment
- Ability to develop account plans and QBRs and present recommendations to senior clients
- Strong strategic thinking and ability to connect briefs, recommendations and outputs to clear strategic purpose
- Ability to translate client objectives into measurable KPIs and monitor performance
- Experience with forecasting, business planning, project profitability and resource allocation
- Ability to maintain accurate project forecasting, revenue tracking and finance administration
- Ability to collaborate with Strategy, Project Management, Operations, Finance, department leads and senior management
- Ability to coach and support junior Client Services team members
- Professionalism, integrity, respect and strong communication skills
Benefits
Comp & perks- Hybrid working arrangement: 2 days in the office
- Inclusive, respectful and collaborative company culture
- Opportunities to contribute to professional development and support the development of junior team members