GreenPath

Customer Success Manager

• Provide phone support to clients enrolled in the Debt Management Program
• Take back-to-back calls in a call center environment
• Support client accounts and ensure seamless account management
• Manage proposals, payments, deposits, and creditor communications
• Proactively review client accounts to identify and resolve issues
• Maintain accurate records and ensure compliance with state regulations
• Collaborate across departments to ensure a seamless client experience
• Encourage and motivate clients throughout their financial journey
• Complete three weeks of mandatory full-time training before transitioning to the regular schedule

Client Success Specialist