Client Service Specialist

GreenPowerMonitor, a DNV company

. Oversee client projects from contract signature to accounts receivable .

Posted 11/3/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client project oversight, ensuring timely delivery of services and adherence to quality standards. Proficient in managing customer relationships and coordinating audit processes while meeting key performance indicators.

Highest-signal resume keywords

Client Project OversightCustomer Service ExperienceAudit CoordinationKPI ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit Protocol InterpretationData Quality AssuranceProject ManagementInvoicing SupportDatabase Management

Soft Skills

Interpersonal CommunicationStakeholder ManagementProblem-SolvingTime ManagementIndependent Work

Industry Keywords

MSC ServicesClient CertificationsAudit PlanningCustomer ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Oversee client projects from contract signature to accounts receivable
Provide a high level of customer service
Coordinate audit planning efforts between auditors and clients, ensuring audit timing windows are maintained
Oversee internal coordination and project outcomes; efficiently process internal and external client requests
Communicate directly with clients and find solutions for them
Ensure data quality and timelines meet scheme, DNV ICP, and internal KPI requirements
Review audit data and update multiple system databases for changes affecting client certifications
Meet KPIs related to scheduling and planning, internal and external response times, and reports
Interact with Sales, Technical, and auditors to ensure a superior customer experience
Ensure on-time certificate delivery
Support invoicing and collections as required

Requirements

What you’ll need

Bachelor's degree
Minimum 5 years customer service experience with at least 1 year relating to any MSC Services
Fluency in English; ability to comfortably communicate with clients in English via email, telephone, on-camera meetings, or any other method of communication
Ability to work in a fast-paced environment and handle multiple competing tasks and demands
Experience with Microsoft Office
Ability to read/interpret audit protocols and work instructions
Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
Immigration-related employment benefits, for example visa sponsorship, are not available for this position

Benefits

Comp & perks

Generous paid time off (vacation, sick days, company holidays, personal days)
Multiple Medical and Dental benefit plans to choose from, Vision benefits
Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
Employer-paid, therapist-led, virtual care services
401(k) with company match
Company provided life insurance, short-term, and long-term disability benefits
Education reimbursement program
Flexible work schedule with hybrid opportunities
Charitable Matched Giving and Volunteer Rewards through our Impact Program
Volunteer time off (VTO) paid by the company
Career advancement opportunities