Customer Care Officer

GreenPowerMonitor, a DNV company

. Execute projects in management system certification .

Posted 10/15/2026full-timeRemote • CroatiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project execution for management system certification while maintaining strong customer relationships through effective communication in German and English. Proficient in problem-solving and collaboration within a customer care team, with a technical background enhancing service delivery.

Highest-signal resume keywords

Project ExecutionCustomer Relationship ManagementCommunication Skills in GermanMS Office ProficiencyCRM Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management System CertificationTechnical Background KnowledgeProfessional Experience in Industry

Soft Skills

Empathetic CommunicationProblem-SolvingInitiative

Tools & Technologies

MS OfficeCRM Systems

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeCommercial Training

Industry Keywords

Customer CareAudit PlanningCertificate Issuance

About the role

Key responsibilities & impact

Execute projects in management system certification
Support customers from quotation stage through audit planning to certificate issuance
Maintain intensive customer contact
Work closely with field service auditors
Explain complex technical issues simply and empathetically
Solve customer challenges, take initiative, and make decisions
Collaborate within a cooperative customer care team

Requirements

What you’ll need

Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree
Experience in building sustainable customer relationships
Very good communication skills in German
Good knowledge of English
Experience using various IT programs, e.g. MS Office and CRM systems
Technical background knowledge and professional experience in the industry are advantageous
Willingness to spend the first few weeks in Essen, Germany, for onboarding and training
Background checks conducted for final candidates in accordance with applicable country-specific laws and practices

Benefits

Comp & perks

Continuous training and professional improvement
Food allowance and other benefits
DNV health insurance available for all employees
Possibility to work from home after the induction period
Vibrant company culture and competence development
Supportive teamwork and great colleagues
Interesting projects with global reach