Senior Manager ICT Delivery – Technical Operations

GreenPowerMonitor, a DNV company

. Lead ICT delivery and technical operations across Canada and USA .

Posted 9/19/2026full-timeHouston • Arizona • United StatesSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading ICT delivery and technical operations, with a strong focus on ISO/IEC 27001 compliance and audit quality. Proven ability to build high-performing teams and manage complex certification engagements while ensuring client satisfaction and operational excellence.

Highest-signal resume keywords

ISO/IEC 27001 ComplianceAudit Delivery ManagementTechnical LeadershipProject ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ISO Management System AuditsCybersecurityInformation SecurityAudit PrinciplesNonconformity WritingCapacity PlanningResource CoordinationPerformance ImprovementCloud SecurityAI Governance

Soft Skills

LeadershipCoachingCommunicationTeam BuildingProblem Solving

Tools & Technologies

Audit ToolsPerformance Monitoring SystemsResource Management Software

Certifications & Qualifications

CISSPCISACISMCRISCCCSKLead Auditor Qualification for ISO/IEC 27001

Industry Keywords

ICT Assurance ServicesAccreditation ComplianceCertification RecommendationsTechnical ReviewsClient Escalation

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead ICT delivery and technical operations across Canada and USA
Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services
Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and accreditation compliance
Lead and directly manage auditors, technical experts, project managers, and other delivery resources
Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning
Establish expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct
Own workforce capacity and delivery improvement by aligning resources and technical capabilities with client demand and business growth
Implement scalable processes, tools, and operating practices to improve efficiency, audit completion, report turnaround, quality, and resource effectiveness
Serve as executive delivery sponsor for strategically important ICT clients and oversee major, complex, multi-site, or global programs
Lead program governance, customer satisfaction, risk management, and timely resolution of escalated issues
Contribute to business strategy, organizational development, capability investments, and resource plans
Translate strategic priorities into executable delivery plans

Requirements

What you’ll need

Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field
Minimum of seven (7) years of relevant experience
Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security
Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance
Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models
Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality
Strong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration
Strong written and verbal English communication skills
Pre-employment drug and background screening
Lead auditor qualification for ISO/IEC 27001 is preferred
Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are preferred/beneficial
Immigration-related employment benefits, including visa sponsorship, are not available

Benefits

Comp & perks

Generous paid time off (vacation, sick days, company holidays, personal days)
Multiple Medical and Dental benefit plans to choose from
Vision benefits
Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
Employer-paid, therapist-led, virtual care services through Talkspace
401(k) with company match
Company provided life insurance, short-term, and long-term disability benefits
Education reimbursement program
Flexible work schedule with hybrid opportunities
Charitable Matched Giving and Volunteer Rewards through our Impact Program
Volunteer time off (VTO) paid by the company
Career advancement opportunities