Senior Manager, ICT Delivery – Technical Operations

GreenPowerMonitor, a DNV company

. Lead ICT delivery and technical operations across Canada and USA, with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments .

Posted 9/19/2026full-timeRemote • CanadaSenior💰 CA$140,000 - CA$165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading ICT delivery and technical operations, ensuring compliance with ISO standards, and managing high-performing teams. Proven ability to oversee complex audit delivery models while maintaining client satisfaction and operational effectiveness.

Highest-signal resume keywords

ISO/IEC 27001 Management System AuditsTechnical Leadership and GovernanceAudit Quality OversightOperational and Project ManagementClient Delivery and Satisfaction

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ISO/IEC 27001ISO/IEC 42001ISO/IEC 27701ISO/IEC 27017ISO/IEC 27018TISAXCloud SecurityCybersecurityAI GovernanceAutomotive Information Security

Soft Skills

Team LeadershipPerformance ManagementCross-Functional CollaborationWritten and Verbal Communication

Tools & Technologies

Audit ToolsResource Planning ToolsPerformance Monitoring Systems

Certifications & Qualifications

CISSPCISACISMCRISCCCSKLead Auditor Qualification for ISO/IEC 27001

Industry Keywords

ICT Assurance ServicesCertification Body OperationsAccreditation RequirementsNonconformity WritingClient-Facing Execution

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead ICT delivery and technical operations across Canada and USA, with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments
Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX
Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with accreditation and DNV requirements
Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources
Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning
Establish expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct
Own workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth
Implement scalable processes, tools, and operating practices to improve efficiency, audit completion, report turnaround, quality, and resource effectiveness
Serve as executive delivery sponsor for strategically important ICT clients and oversee major, complex, multi-site, or global programs
Maintain accountability for delivery excellence, program governance, customer satisfaction, risk management, and timely resolution of escalated issues
Contribute to business strategy, organizational development, capability investments, and resource plans
Translate strategic priorities into executable delivery plans

Requirements

What you’ll need

Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field
Minimum of seven (7) years of relevant experience
Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security
Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance
Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models
Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality
Strong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration
Strong written and verbal English communication skills
Pre-employment drug and background screening
Immigration-related employment benefits, including visa sponsorship, are not available
Lead auditor qualification for ISO/IEC 27001 is preferred
Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are beneficial

Benefits

Comp & perks

Generous paid time off (vacation, sick days, company holidays, personal days)
Medical, Dental, and Vision benefit plans available to all employees
Employee Assistance Program
Accident and critical illness options for you and your family
Workplace strategies for mental help resources
Registered Retirement Savings Plan (RRSP) with company match
Company provided life insurance
Short-term and long-term disability benefits
Education Assistance Program
Flexible work schedule with hybrid opportunities
Consumer discounts and rewards through our BenefitsHub
Advancement opportunities