RD&T Program Support Specialist

Grey Consulting

. Serve as the primary point of contact for office support and customer service .

Posted 9/22/2026full-timeMcLean • Virginia • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing multiple assignments and supporting high-level operations. Proficient in office support tasks, customer service, and utilizing various software tools for data management and reporting.

Highest-signal resume keywords

Office SupportCustomer ServiceMicrosoft Office SuiteOrganizational SkillsData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryProcurement ManagementTimekeepingDatabase MaintenanceReport PreparationLogistics CoordinationCalendar ManagementMeeting CoordinationTechnical WritingProperty Inventory Management

Soft Skills

Good Communication SkillsTeam CollaborationFlexibilityAttention to DetailAbility to Work Under Deadlines

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft OutlookMicrosoft ExcelGoogle DocsGoogle MeetsGoogle SlidesGoogle CalendarSQLSharePoint

Industry Keywords

Office ManagementCustomer SupportProgram SupportEvent CoordinationGovernment Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the primary point of contact for office support and customer service
Analyze, troubleshoot, and execute assigned program support tasks
Initiate and track assignments to achieve program objectives
Prepare accurate work products requiring minimal government review
Coordinate and prioritize multiple concurrent assignments
Assist senior staff and office directors with high-level operations, projects, events, and cross-functional initiatives
Manage calendars, schedules, appointments, and meetings
Schedule and coordinate special events, logistics, stakeholders, and leadership briefing materials
Compile and summarize information for correspondence, reports, and briefing papers
Coordinate responses to controlled correspondence
Proofread outgoing correspondence and review package contents
Respond to general inquiries and follow up on routine correspondence
Support scheduling, meeting coordination, time reporting, records management, procurement tracking, travel logistics, and resource inventory management
Create reports and communicate findings to TFHRC Leadership
Coordinate meetings, presentation materials, meeting minutes, and follow-up actions
Perform timekeeping, data entry, database maintenance, and office file management
Prepare, submit, route, and monitor procurement requests and related approvals
Make travel arrangements, including reservations, tickets, travel authorizations, vouchers, and itineraries
Identify process improvements and prepare correspondence, reports, technical papers, tables, charts, graphs, presentations, and government forms
Support special projects, TFHRC programs, RD&T offices, meetings, facility tours, conferences, and events
Plan and facilitate laboratory tours and special events
Support the TRB/FHWA Annual Meeting, including attendee and equipment tracking, shuttle schedules, meeting space, and on-site assistance
Conduct property inventory and supply tracking
Manage government property and share findings with the Accountable Property Officer
Drive government-owned vehicles and coordinate fleet maintenance, licensing, registration, mileage, fuel, and GSA reporting

Requirements

What you’ll need

One to two years of relevant experience
High School Graduate or General Education Diploma (GED)
Good written and oral communication skills
Organizational skills
Ability to work both individually and as part of a team
Proven ability to produce quality work under deadlines
Knowledge of Microsoft and Google office products, including Word, PowerPoint, Outlook, Excel, Google Docs, Google Meets, Slides, Calendar and Sheets
Knowledge of Access, SQL, SharePoint, web browsers, time and attendance tracking systems, and basic data entry application systems
Good customer service skills
Flexibility adapting to deadlines and changing priorities
Ability to operate a PC and phone in an office environment
Ability to perform some bending, light lifting, and carrying of equipment
Office front desk support and telephone coverage required

Benefits

Comp & perks

Comprehensive medical insurance
Dental insurance
401k with a guaranteed match