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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in overseeing property operations, team development, and financial performance while ensuring compliance with health and safety regulations. Proficient in leveraging market data to drive leasing performance and enhance resident satisfaction through effective communication and relationship management.
Highest-signal resume keywords
Property ManagementTeam LeadershipFinancial AnalysisHealth And Safety ComplianceLeasing Performance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget PreparationP&L ManagementMarket Data AnalysisTenant Legislation KnowledgeVendor Invoice ProcessingOperational ReportingProperty InspectionsMaintenance ManagementOccupancy StrategyMarketing Campaign Implementation
Soft Skills
Communication SkillsOrganizational SkillsMultitaskingRelationship BuildingNegotiation Skills
Tools & Technologies
Microsoft OfficeProperty Management Software
Certifications & Qualifications
IOSH CertificationNEBOSH Certification
Industry Keywords
Residential Lettings RegulationsStakeholder ExperienceService ExcellenceChange ManagementCommunity Engagement
About the role
Key responsibilities & impact- Run an autonomous business unit with overall responsibility for team members, daily activities and property resources
- Lead the team to build a vibrant, safe and welcoming resident community
- Shape local marketing and leasing strategies using market data to achieve occupancy and revenue goals
- Implement marketing campaigns, advertising and promotional activities
- Establish and maintain internal and external stakeholder relationships and provide performance data and reporting
- Engage with residents to improve service delivery and enhance community events
- Make rate recommendations, monitor payments and meet targeted revenues
- Prepare and forecast annual budgets and analyse financial statements and operational reports
- Manage financial performance and attend regular P&L reviews
- Support investor satisfaction and retention through variance reporting and communication about property performance
- Resolve resident questions, requests and complaints to promote satisfaction and retention
- Assess training needs and develop team member capability
- Originate, approve and submit purchase orders; process vendor invoices and coordinate with finance
- Oversee tenancy management, apartment inspections, evictions, late fees and other charges
- Manage health, safety, compliance and incident reporting activities
- Ensure compliance with company policies, housing laws and residential lettings regulations
- Manage planned and reactive maintenance and refurbishments within agreed budgets and timescales
- Conduct community walkabouts and inspections to maintain safety, cleanliness and property standards
Requirements
What you’ll need- Good level of general education
- Proficient in Microsoft Office packages including Word, Excel and Outlook
- Proficiency in property management software; training will be provided
- Knowledge and understanding of UK Health and Safety policies, preferably with recognised IOSH or NEBOSH training
- Experience successfully driving leasing performance and managing operations within the property sector or similar environment
- Experience leading a team with a proven track record delivering service excellence in a similar management role/environment
- Detailed knowledge of Landlord/Tenant Legislation
- Ability to work autonomously and take ownership
- Excellent organisation, multitasking and prioritisation skills
- Excellent verbal and written communication skills
- Numerical skills
- Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members, including maintenance specialists
- Ability to adapt relationship-building, communication and negotiation skills to suit the audience
- Flexible approach to working in a fast-paced, changing environment
- Enthusiasm to deliver an exceptional stakeholder experience and continuously improve knowledge
- Evidence of change management delivery is desirable