Greystar

Client Services Representative

• Maintain and manage ongoing relationships with existing clients through communication, satisfaction feedback, complaint resolution, and prompt responses to information and report requests
• Lead and coordinate new business and market development initiatives by identifying potential clients, cultivating relationships, soliciting business, preparing and presenting proposals and pitches, and closing transactions
• Contribute to annual Client Services business planning and budgeting by setting financial and client satisfaction goals, proposing cost-justified programs and investments, and developing tactical plans
• Execute new business development strategy through market analysis, reporting, and recommendations to secure client relationships and market position
• Establish internal communication networks and client relationship management systems for effective information exchange and client communication
• Assist with promotional materials, brochures, business pitches, proposals, and RFP responses; present the Company’s offerings, services, and benefits
• Coordinate and finalize due diligence assignments and liaise with brokers for new fee management opportunities
• Improve client service and satisfaction by gathering and analyzing feedback, identifying issues, and implementing innovative, cost-effective solutions

Senior Director, Client Services

Manager

• Manage day-to-day operations of two or more assigned apartment properties
• Manage property team members, daily activities, and resources to achieve budgeted financial and operational goals
• Ensure compliance with Company policies, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other applicable laws
• Provide input into property budgets by analyzing financial statements, marketing information, and operational reports
• Set rent rates, ensure rent and fee collection, make bank deposits, and prepare and review monthly financial status reports
• Approve vendor, contractor, and service-provider invoices and coordinate communications with accounting and clients/owners
• Control expenditures within the approved budget and manage petty cash
• Oversee lease enforcement, resident applications, discounts, renewals, inspections, notices, evictions, late fees, and other charges
• Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals
• Promote resident satisfaction and retention by resolving complaints, questions, requests, and service issues
• Ensure maintenance teams meet standards for responding to and completing resident service requests
• Conduct property inspections and maintain safety, cleanliness, appearance, and appeal of the property and amenities
• Interview, hire, orient, train, and manage performance of property staff
• Manage client/owner relationships through meetings, property tours, performance updates, and responses to requests
• Complete accounting, financial, administrative, and other reports

General Manager – Aerie & Zephyr

Business Operations

• Support national and regional marketing, legal compliance, system integration, custom reporting, and data analytics teams
• Participate in meeting planning and presentation/collateral creation
• Respond quickly and accurately to internal customer inquiries
• Collaborate with the team to creatively solve problems
• Work independently to complete a capstone project and presentation
• Participate in the 10-week summer internship program
• Attend executive speaker series, business segment overviews, mentor relationships, site visits, community outreach, and networking opportunities
• Present a final capstone project

Business Systems Intern

General

• Perform sales and leasing activities to achieve community revenue and occupancy goals
• Greet and qualify prospects, conduct community tours, show apartments, process applications, perform credit screening and criminal background checks
• Prepare lease and move-in packages and ensure smooth resident move-in and lease signing
• Inspect apartments before move-in and coordinate outstanding maintenance items
• Monitor market and competitor conditions and develop and implement short- and long-term marketing plans
• Design and execute marketing activities, including resident referral and employer outreach programs and internet marketing
• Use on-site property management software such as OneSite and Yardi to track availability, traffic, leasing activities, and resident/prospect data
• Inspect marketing corridors and leasing tours, communicate maintenance needs, and maintain show units, models, amenities, and leasing offices
• Follow up with prospects and residents by email, notes, cards, telephone, or other contacts
• Support lease renewals by preparing renewal packages, contacting renewing residents, and ensuring documents are signed on time
• Respond to resident and client/owner concerns and resolve or appropriately document and convey requests

Multi-Site Leasing Professional

• Drive leasing performance across the BTR portfolio by managing pipeline metrics, leasing pacing and conversion performance to maximise occupancy
• Lead the Central Leasing Team, ensuring strong enquiry handling, response times and consistent lead qualification standards
• Optimise the leasing funnel to improve lead-to-tour and tour-to-application conversion
• Coordinate central and onsite leasing teams for seamless handovers, consistent tour delivery and strong application outcomes
• Monitor inventory and leasing demand
• Provide insights and reporting to support portfolio optimisation and strategic decision making

Portfolio Leasing Manager – BTR

Analytics Engineer

• Partner with business teams to understand their goals and data needs
• Build and validate data models using SQL, Python, and Databricks
• Use AI coding assistants in day-to-day workflow
• Analyze data, identify quality issues, and develop practical solutions
• Test, document, and improve work based on feedback
• Present final project and recommendations to business and Decision Intelligence leaders
• Complete a 10-week summer internship with real projects and responsibility
• Participate in executive speaker series, business segment overviews, mentor relationships, site visits, community outreach, and networking opportunities
• Present a Final Capstone Project

Senior Director, Client Services

General Manager – Aerie & Zephyr

Business Systems Intern

Multi-Site Leasing Professional

Portfolio Leasing Manager – BTR

Analytics Engineering Intern