Marketing Operations Intern

Greystar

. Gather and assess resident and customer input to understand business needs and identify trends across feedback channels .

Posted 10/14/2026internshipRemote • United StatesEntry Level💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and problem-solving abilities, with a focus on customer satisfaction and business impact. Proficient in Microsoft Office tools, particularly Excel, for reporting and analysis, while effectively communicating insights and trends.

Highest-signal resume keywords

Customer Satisfaction AnalysisKPI TrackingMicrosoft Excel ProficiencyWritten And Verbal CommunicationAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsProblem-SolvingProcess DocumentationReportingResearch Skills

Soft Skills

CuriosityDesire To LearnCommunication Skills

Tools & Technologies

Microsoft OfficeExcelWordPowerPoint

Industry Keywords

Customer InsightsResident ExperienceFeedback ChannelsMarketing OperationsProject Management

About the role

Key responsibilities & impact

Gather and assess resident and customer input to understand business needs and identify trends across feedback channels
Track and monitor KPIs used to evaluate customer satisfaction and business impact
Review incoming resident concerns and support tickets, route them to the appropriate team based on issue type and urgency, and monitor follow-up timelines
Communicate client and customer feedback to team members to support action plans for improvement
Support projects and daily activities alongside the Customer Insights team and cross-functional partners
Complete training programs on customer experience and marketing operations
Assist with triaging, categorizing, assigning, and tracking resident concerns through resolution
Research customer satisfaction and resident experience trends and present findings in a capstone project
Assist senior team members with reporting and analysis for customer insights initiatives
Contribute to special projects with other Greystar teams
Create process documentation to support team efficiency and knowledge-sharing
Present a Final Capstone Project

Requirements

What you’ll need

Graduating between December 2028 and May 2029
Preferred major: Marketing, Communications, Business, Project Management, or related fields
Curiosity and a desire to learn
Quantitative background demonstrating analytical and problem-solving abilities
Working knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint
Strong written and verbal communication skills and capability to articulate complex topics
High standard of accuracy, attention to detail, and adherence to deadlines

Benefits

Comp & perks

Flexible remote format
Hybrid capacity if located near a Corporate Office
Executive Speaker Series
Business Segment Overviews
Mentor Relationships
Site Visits
Community Outreach
Networking Opportunities
Employee Assistance Program
Paid sick time
Potential eligibility for quarterly or annual bonus program based on individual and company performance