Senior Director, Client Services

Greystar

. Maintain and manage ongoing relationships with existing clients through communication, satisfaction feedback, complaint resolution, and prompt responses to information and report requests .

Posted 9/30/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, business development strategies, and effective communication to enhance client satisfaction and drive market growth. Proficient in analyzing market trends and developing tactical plans to achieve financial goals.

Highest-signal resume keywords

Client Relationship ManagementBusiness Development StrategyMarket AnalysisProposal PreparationClient Satisfaction Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Market DevelopmentFinancial PlanningTactical PlanningDue Diligence CoordinationProposal Presentation

Soft Skills

CommunicationProblem SolvingRelationship BuildingFeedback AnalysisComplaint Resolution

Tools & Technologies

Client Relationship Management SystemsPromotional MaterialsBusiness PitchesRFP Responses

Industry Keywords

Client ServicesBusiness PlanningMarket PositioningCost-Justified ProgramsInnovative Solutions

About the role

Key responsibilities & impact

Maintain and manage ongoing relationships with existing clients through communication, satisfaction feedback, complaint resolution, and prompt responses to information and report requests
Lead and coordinate new business and market development initiatives by identifying potential clients, cultivating relationships, soliciting business, preparing and presenting proposals and pitches, and closing transactions
Contribute to annual Client Services business planning and budgeting by setting financial and client satisfaction goals, proposing cost-justified programs and investments, and developing tactical plans
Execute new business development strategy through market analysis, reporting, and recommendations to secure client relationships and market position
Establish internal communication networks and client relationship management systems for effective information exchange and client communication
Assist with promotional materials, brochures, business pitches, proposals, and RFP responses; present the Company’s offerings, services, and benefits
Coordinate and finalize due diligence assignments and liaise with brokers for new fee management opportunities
Improve client service and satisfaction by gathering and analyzing feedback, identifying issues, and implementing innovative, cost-effective solutions

Requirements

What you’ll need

Benefits

Comp & perks

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires
Birthday off after 1 year of service
Additional vacation accrued with tenure
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability
6-Week Paid Sabbatical after 10 years of service and every 5 years thereafter
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave
Lifetime Fertility Benefit reimbursement up to $10,000, including adoption or surrogacy
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits
Quarterly or annual bonus program may be available for corporate positions based on individual and company performance