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Gritter Francona

Customer Service Technician

Gritter Francona

. Respond to technical issues escalated by customers .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving and debugging skills while effectively communicating solutions to technical issues. Capable of managing multi-discipline triage calls and providing support during extended core hours.

Highest-signal resume keywords
Problem SolvingDebuggingTechnical SupportAgile Environment ExperienceEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Problem SolvingDebuggingTechnical Support
Soft Skills
Team CollaborationSelf-MotivationTask Prioritization
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Core Hours SupportCustomer InteractionWork-Around Documentation

About the role

Key responsibilities & impact
  • Respond to technical issues escalated by customers
  • Act as a liaison between operations, the client, and Engineering/Development
  • Respond to end user requests for assistance using existing manuals and scripted responses
  • Interact effectively with customers
  • Refer ongoing issues to the appropriate engineering support team
  • Provide extended Core Hours Support

Requirements

What you’ll need
  • High school diploma or GED
  • Experience with problem solving, debugging, and providing solutions to technical issues
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Experience working within a team-oriented, collaborative, agile environment
  • Highly self-motivated and directed with the ability to manage multi-discipline triage calls
  • Experience documenting and communicating work-a-rounds and solutions clearly
  • Availability for extended Core Hours Support: Mon–Sat 6:00 AM–10:00 PM ET and Sun 6:00 AM–3:00 PM ET excluding holidays

Benefits

Comp & perks
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development