Gritter Francona

Business Analyst

• Develop and implement strategic plans aligning IT initiatives, operational priorities, and organizational investments with VHA strategy, mission, and business needs.
• Translate organizational strategy into measurable objectives, KPIs, milestones, outcomes, and implementation roadmaps.
• Develop strategic performance frameworks, scorecards, dashboards, executive reports, briefing materials, and decision-support products.
• Analyze operational, financial, project, workforce, and performance data to identify trends, gaps, risks, dependencies, and opportunities.
• Conduct forecasting, scenario analysis, predictive assessments, benchmarking, environmental scans, and trend analyses.
• Evaluate strategic initiatives, programs, and IT investments based on alignment, impact, cost, risk, feasibility, resources, and value.
• Support strategic portfolio management, prioritization, resource allocation, business cases, cost-benefit analyses, and ROI assessments.
• Conduct process analysis, continuous-improvement assessments, root-cause analysis, and develop evidence-based recommendations.
• Assess emerging technologies, artificial intelligence, automation, analytics, and digital capabilities for strategic opportunities.
• Establish data quality, governance, documentation, methodologies, templates, frameworks, and reporting practices.
• Facilitate strategic planning sessions, portfolio reviews, workshops, performance reviews, and cross-functional working groups.
• Support organizational change initiatives through stakeholder analysis, readiness assessments, change-management strategies, communications planning, and adoption measurement.
• Monitor implementation, benefits realization, risks, delays, performance gaps, and changing organizational conditions.
• Conduct post-implementation reviews and lessons-learned analyses.
• Maintain relationships with clinical, administrative, IT, financial, operational, and executive stakeholders.
• Promote evidence-based decision-making and improve organizational transparency, accountability, and decision velocity.
• Perform other strategic planning, management analysis, performance improvement, and decision-support activities as required.

Strategic Planning Management Analyst

Customer Support

• Respond to technical issues escalated by customers
• Act as a liaison between operations, the client, and Engineering/Development
• Respond to end user requests for assistance using existing manuals and scripted responses
• Interact effectively with customers
• Refer ongoing issues to the appropriate engineering support team
• Provide extended Core Hours Support

Strategic Planning Management Analyst

Customer Service Technician