Country Manager

Grok Global Services

. Drive international student recruitment to Swinburne University of Technology from China to achieve agreed targets .

Posted 9/28/2026full-timeRemote • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in international student recruitment and admissions practices, with a strong ability to develop relationships and deliver exceptional customer service. Proficient in utilizing CRM systems and analyzing data to drive recruitment strategies and achieve enrollment targets.

Highest-signal resume keywords

International Student RecruitmentCRM System ProficiencyStakeholder Relationship ManagementFluency in MandarinAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Admissions PracticesData AnalysisLead GenerationSales ConversionDocumentation DevelopmentCustomer Acquisition StrategiesKnowledge of ESOS ActKnowledge of DIBP RegulationsKnowledge of AVCC National CodeUnderstanding of Chinese Education Systems

Soft Skills

Outstanding Interpersonal SkillsCommunication SkillsInfluencing SkillsProblem-Solving SkillsFlexibility and Initiative

Tools & Technologies

CRM SystemsStudyLink ConnectWeChatRed

Industry Keywords

Student RecruitmentEducation PartnershipsMarket InsightsCompliance AuditsCultural Competence

About the role

Key responsibilities & impact

Drive international student recruitment to Swinburne University of Technology from China to achieve agreed targets
Recruit high-quality international students for Swinburne’s Melbourne campuses and support recruitment for the Malaysia campus
Promote SUT’s value proposition and student experience
Support China education articulation arrangements, agent management, school recruitment, educational partnerships, sponsor relationships and direct sales channels
Generate new leads and increase conversion from leads to applications and accepted offers to enrolments
Identify student recruitment opportunities across Melbourne and Malaysia offerings, including deployment of digital technologies
Travel extensively within China and possibly the broader region, approximately three months per calendar year
Deliver regional sales and recruitment activities and achieve annual enrolment targets
Develop and support university articulation partnerships and pathway arrangements
Conduct online and in-person Open Days, information seminars and conversion workshops
Work with Future Students and Marketing teams on innovative plans, social media and lead acquisition
Maintain current knowledge of SUT products and processes and provide accurate advice to prospective students
Use CRM to manage qualified leads across direct, agency and partner channels and convert them to applications
Deliver quarterly activity plans and monthly activity reports, including market updates and compliant travel and expenditure
Train SUT international agents and school counsellors and ensure agent compliance with Australian and international legislation
Maintain knowledge of ESOS Act, DIBP regulations, AVCC National Code and privacy legislation
Develop knowledge of Chinese education systems, qualifications, pathways and admission requirements
Generate performance data, evaluation reports, recommendations, market insights and competitor analysis
Research and interpret qualifications and experience to maintain University entry standards
Assess applications and issue offer letters and eCoEs as required
Monitor visa statuses in PRISMS and follow up with students through the admissions cycle
Provide timely, accurate and efficient customer service to students, agents, partners and stakeholders
Contribute to recruitment plans, compliance audits, agent reviews, promotional materials and genuine student background checks

Requirements

What you’ll need

Completed a Bachelor or Master degree with 5–10 years of relevant experience; or extensive experience and specialist expertise or broad knowledge in a highly relevant field; or an equivalent combination of relevant experience and/or education/training
Expert knowledge of international student recruitment and/or admissions practices
Ability to rapidly acquire knowledge of SUT’s products, courses, policies and procedures
Experience working with international students and in stakeholder relationship marketing using a Customer Relationship Management system, with demonstrated ability to close sales with this target group
Outstanding interpersonal and communication skills
Ability to establish positive organisational relationships across internal and external stakeholders from different cultural backgrounds
Influencing skills leading to successful business outcomes
Ability to develop high-quality documentation including reports, plans, policies and correspondence
Strong analytical skills and attention to detail, including evaluating and interpreting complex data and making admissions assessments
Proven ability to meet deadlines, achieve target outcomes and resolve problems without supervision, using sound judgement, flexibility and initiative
Ability to develop and maintain effective relationships with colleagues and clients from all levels and backgrounds and deliver responsive customer service
Excellent English communication skills and fluency in Mandarin
Valid passport and ability to travel domestically and internationally
Knowledge and demonstrated proficiency in CRM systems (desirable)
Knowledge of StudyLink Connect platforms (desirable)
Knowledge and skills using Chinese social media tools such as WeChat and Red (desirable)
Background in customer acquisition, engagement and conversion strategies (desirable)
Understanding of nurture marketing, student decision-making process and future student lifecycles (desirable)
Other Chinese languages and dialects or North Asian languages (desirable)
Ability to work during evenings and weekends and travel extensively in China and overseas when required

Benefits

Comp & perks

Performance-related pay may be linked to successful attainment of KPIs, subject to the signed contract
Scholarships and GS processes available as recruitment tools
Supportive environment with like-minded professionals
Opportunities to work with international higher education institutions and global teams