Grok Global Services

Manager

• Drive international student recruitment to Swinburne University of Technology from China to achieve agreed targets
• Recruit high-quality international students for Swinburne’s Melbourne campuses and support recruitment for the Malaysia campus
• Promote SUT’s value proposition and student experience
• Support China education articulation arrangements, agent management, school recruitment, educational partnerships, sponsor relationships and direct sales channels
• Generate new leads and increase conversion from leads to applications and accepted offers to enrolments
• Identify student recruitment opportunities across Melbourne and Malaysia offerings, including deployment of digital technologies
• Travel extensively within China and possibly the broader region, approximately three months per calendar year
• Deliver regional sales and recruitment activities and achieve annual enrolment targets
• Develop and support university articulation partnerships and pathway arrangements
• Conduct online and in-person Open Days, information seminars and conversion workshops
• Work with Future Students and Marketing teams on innovative plans, social media and lead acquisition
• Maintain current knowledge of SUT products and processes and provide accurate advice to prospective students
• Use CRM to manage qualified leads across direct, agency and partner channels and convert them to applications
• Deliver quarterly activity plans and monthly activity reports, including market updates and compliant travel and expenditure
• Train SUT international agents and school counsellors and ensure agent compliance with Australian and international legislation
• Maintain knowledge of ESOS Act, DIBP regulations, AVCC National Code and privacy legislation
• Develop knowledge of Chinese education systems, qualifications, pathways and admission requirements
• Generate performance data, evaluation reports, recommendations, market insights and competitor analysis
• Research and interpret qualifications and experience to maintain University entry standards
• Assess applications and issue offer letters and eCoEs as required
• Monitor visa statuses in PRISMS and follow up with students through the admissions cycle
• Provide timely, accurate and efficient customer service to students, agents, partners and stakeholders
• Contribute to recruitment plans, compliance audits, agent reviews, promotional materials and genuine student background checks

Country Manager

Recruitment

• Support the University of Waterloo’s undergraduate student recruitment activities across Southeast Asia
• Disseminate information about Waterloo and its undergraduate programs to stakeholders
• Execute localized regional promotion and brand-building activities
• Build and nurture relationships with study abroad agencies and counselors
• Build and nurture relationships with high school guidance counselors
• Follow up with prospective students throughout the recruitment cycle to support conversion, transition, and enrollment at Waterloo
• Train and support study abroad agencies and high school guidance counselors
• Collaborate with the admissions office, staff, and Faculties to maximize Waterloo’s profile
• Plan and deliver market activities supporting Waterloo’s brand and reputation
• Identify and share higher education trends affecting student mobility and overseas education, particularly trends impacting Canada as a study destination
• Provide strategic recommendations on local recruitment initiatives and opportunities to enhance Waterloo’s brand presence and reputation in Southeast Asia
• Travel frequently, with significant travel time required (40%)
• Work collaboratively within a team environment and support colleagues as needed

Country Manager

International Recruitment Officer