Service Manager – Training

Groundwork USA

. Participate in the Service Manager training program and complete required training modules .

Posted 10/13/2026full-timeVirginia Beach • Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership potential with a focus on coaching and developing teams in service operations. Proficient in managing customer relationships, operational processes, and compliance with industry regulations.

Highest-signal resume keywords

Leadership ExperienceCoaching And DevelopmentCustomer Relationship ManagementOperational Process ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Department ManagementBudgetingLabor ManagementKPI MonitoringInventory Management

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsDecision-Making AbilitiesRelationship-Building Skills

Industry Keywords

Residential ConstructionHome ServicesSales OperationsComplianceService Quality

About the role

Key responsibilities & impact

Participate in the Service Manager training program and complete required training modules
Support Service Managers in day-to-day service department management
Coach, motivate, and develop Service Technicians and Service Advisors
Monitor technician productivity, service quality, customer satisfaction, and departmental metrics
Learn company products, services, installation methods, repair standards, and industry best practices
Learn and ensure compliance with applicable federal, state, and local regulations and company policies
Support scheduling, workflow coordination, inventory management, and daily branch operations
Review inspections, repair recommendations, customer proposals, and completed work for quality and consistency
Assist with customer concerns, resolve service issues, and promote additional products and services
Learn budgeting, profitability, labor management, and service-operation KPIs
Participate in hiring, onboarding, coaching, performance discussions, and employee development
Complete leadership assignments and progressively assume ownership and independent decision-making
Identify operational improvement opportunities and implement best practices with branch leadership
Perform administrative responsibilities and other assigned duties
Prepare for promotion into a Service Manager position

Requirements

What you’ll need

2 to 4 years of leadership experience, preferably within residential construction, home services, sales, operations, or a related industry
Demonstrated leadership potential and strong desire to pursue a career in operations management
Previous experience supervising or leading teams preferred
Strong interpersonal, coaching, and communication skills
Excellent organizational, problem-solving, and decision-making abilities
Ability to learn technical products, operational processes, and financial management concepts
Customer-focused mindset with strong relationship-building skills
Ability to thrive in a fast-paced, results-oriented environment
Ability to regularly and reliably report to work on time each scheduled workday
Willingness to travel during training and relocate for Branch Manager placement

Benefits

Comp & perks

Competitive base pay
Performance-based bonus program once training is completed and assigned to a branch
Best-in-class Branch Manager in Training Program
Continued support through professional development and annual Summits
Company vehicle and fuel card once training is completed and assigned to a branch
Elite recognition, trips and events
Annual Tribe Appreciation Tour, holiday and volunteer events
Upward mobility and promotion from within
Employee Ownership Program
Tuition Reimbursement Program
2 weeks PTO and 6 paid holidays
Affordable and comprehensive US benefits package including medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) and company match, and paid maternity leave