Customer Experience Center Specialist

Group 1 Automotive

. Serve as the primary point of contact for inbound customer calls regarding vehicle service needs .

Posted 11/4/2026full-timeRemote • Texas • United StatesJunior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries while managing appointment scheduling across multiple systems. Exhibits attention to detail and organizational skills to maintain accurate customer records and contribute to team performance goals.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingBilingual (English/Spanish)Strong Computer ProficiencyAutomotive Dealership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingCustomer Record ManagementService Pricing KnowledgeWarranty Coverage KnowledgeRoadside Assistance Knowledge

Soft Skills

Excellent Verbal CommunicationActive ListeningProblem-Solving AbilitiesAttention to DetailTeamwork

Tools & Technologies

Multiple Computer SystemsHigh-Speed Internet

Industry Keywords

Customer-Facing EnvironmentCall CenterRetailHospitalityAutomotive Service

About the role

Key responsibilities & impact

Serve as the primary point of contact for inbound customer calls regarding vehicle service needs
Deliver exceptional customer service by addressing customer questions and concerns
Build positive customer relationships while representing Group 1 Automotive
Schedule service appointments for multiple dealership locations
Recommend appointments based on customer needs, manufacturer maintenance schedules, and dealership availability
Confirm appointment details and provide service expectations
Respond to inquiries about vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates
Resolve customer concerns or coordinate with appropriate dealership personnel
Document customer interactions and appointment details in multiple computer systems
Maintain complete and accurate customer records
Navigate multiple applications while maintaining productivity and service quality
Partner with Service Advisors, Service Managers, and internal teams
Contribute to team performance goals and customer satisfaction standards
Demonstrate Group 1 Automotive’s values of Integrity, Transparency, Professionalism, Teamwork, and Respect

Requirements

What you’ll need

Minimum of six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment
Excellent verbal communication and active listening skills
Strong customer service and problem-solving abilities
Comfortable recommending services and asking for the appointment when appropriate
Strong computer proficiency with the ability to navigate multiple systems simultaneously
Excellent organizational skills with strong attention to detail
Reliable attendance and the ability to work independently in a remote environment
Professional home office with high-speed internet (minimum 30 Mbps)
Must reside within the Greater Houston area
Bilingual (English/Spanish) preferred
Automotive dealership or service experience preferred
Experience with appointment scheduling or customer contact center environments preferred
Availability to work one of the listed shifts: 10:00 AM–7:00 PM, 10:30 AM–7:30 PM, or 11:00 AM–8:00 PM
Availability for rotating Saturdays

Benefits

Comp & perks

Opportunity for overtime
Monthly performance bonus opportunities
Overtime opportunities
$80 monthly technology allowance
Paid training
Annual performance reviews with merit increases
Performance-based paid time off
Employee discounts on vehicles, parts, and service
Employee referral bonus opportunities of up to $800
Every Sunday off
Rotating Saturdays: work one Saturday, followed by two Saturdays off