Group 1 Automotive

Customer Support

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs
• Deliver exceptional customer service by addressing customer questions and concerns
• Build positive customer relationships while representing Group 1 Automotive
• Schedule service appointments for multiple dealership locations
• Recommend appointments based on customer needs, manufacturer maintenance schedules, and dealership availability
• Confirm appointment details and provide service expectations
• Respond to inquiries about vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates
• Resolve customer concerns or coordinate with appropriate dealership personnel
• Document customer interactions and appointment details in multiple computer systems
• Maintain complete and accurate customer records
• Navigate multiple applications while maintaining productivity and service quality
• Partner with Service Advisors, Service Managers, and internal teams
• Contribute to team performance goals and customer satisfaction standards
• Demonstrate Group 1 Automotive’s values of Integrity, Transparency, Professionalism, Teamwork, and Respect

Explore Customer Experience Center Specialist at Group 1 Automotive. Review requirements and application details.

Customer Experience Center Specialist

Insurance

• Generate revenue for dealerships through the sale of Finance & Insurance (F&I) products
• Achieve and exceed performance targets and key objectives
• Conduct virtual F&I transactions, leading the full Virtual F&I sales process, including customer interview, product presentation, upselling, and closing
• Remain on virtual calls through completion of the Retail Installment Sales Contract (RISC) to ensure deals are fully secured
• Clearly explain and answer questions regarding F&I products, services, and Retail Installment Sales Contracts
• Isolate and overcome client objections and close sales opportunities
• Maintain accurate and detailed records of activities and performance metrics for Virtual F&I
• Communicate daily with internal stakeholders on Virtual F&I performance and deal status
• Participate in dealer meetings, sales calls, and team discussions as needed
• Build and maintain strong customer relationships throughout the virtual buying experience
• Enhance customer satisfaction during the purchase process
• Demonstrate behaviors aligned with the Company’s values and culture

Explore Finance & Insurance Manager at Group 1 Automotive. Review requirements and application details.

Open roles

Customer Experience Center Specialist

Finance & Insurance Manager