Bilingual Customer Service Representative

Group O

. Receive incoming calls regarding inquiries, orders, product information, billing questions, account maintenance, or technical support .

Posted 11/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills, including effective communication, problem-solving, and the ability to build rapport with diverse customers. Proficient in handling inquiries, maintaining confidentiality, and adapting to changing priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsActive Listening SkillsProblem-Solving AbilitiesBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer ApplicationsTyping ProficiencyData EntryOrder ProcessingReport Generation

Soft Skills

EmpathyPatienceProfessionalismAdaptabilityOwnership

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer InteractionsTechnical SupportPerformance MetricsService DeliveryConfidentiality

About the role

Key responsibilities & impact

Receive incoming calls regarding inquiries, orders, product information, billing questions, account maintenance, or technical support
Provide prompt, courteous, and accurate responses to customer needs
Listen to customer concerns, identify root causes, and resolve issues using available resources, tools, and knowledge bases
Build rapport and positive customer relationships through empathy, patience, and professionalism
Maintain knowledge of products, services, features, pricing, and promotions through training and documentation review
Assist with orders, returns or exchanges, shipment tracking, and account information
Record customer interactions, inquiries, and resolutions in systems or databases
Generate reports or summaries to track performance metrics, trends, and customer feedback
Collaborate with sales, marketing, and technical support departments on specialized inquiries and escalations
Identify opportunities to improve processes, procedures, service delivery, workflows, tools, and training

Requirements

What you’ll need

High School Diploma
Basic customer service and phone handling experience
Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally
Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure
Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved
Familiarity with basic computer applications and proficiency in typing and data entry
Adaptability to work in a demanding environment with shifting priorities and a diverse customer base
Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information
Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs
Bilingual English/Spanish

Benefits

Comp & perks

Medical, Dental, Vision, and Life Insurance
Flexible Spending Accounts (Medical and Dependent Care)
401(k) Plan with Company Match
Generous Paid Time Off
10.5 Paid Holidays
Career Development Opportunities